The Area Desk Manager provides oversight for Area Desk operations within Clemson Home during the weekend and late night hours. Responsibilities include access management related needs and provide top notch customer service while business offices are closed. Other duties as assigned.
JOB DUTIES:
40% - Essential - in/out of their assignments, providing temporary key/access and troubleshooting key issues. Conduct key box audits and reviews the Area Desk dashboard to follow up on any outstanding key related issues.
40% - Essential - Customer Service: Provides support and assistance to students and families regarding housing related needs during the weekend shift hours. Answers incoming calls from students, parents and staff, while providing essential information to the caller while forwarding along information for business day follow up to the appropriate staff member. Processes services requests by assigning the appropriate shop, priority and urgency based on the nature of the request. Monitors and processes emails to the Clemson Home Area Desk account as they are able.
20% - Essential - Team Lead: Serves as weekend and late night manager for Area Desk Operations. Provide critical support during weekend and late night hours to ensure Area Desk operations maintain continuity. Provides feedback to daytime supervisors regarding student Area Desk positive performance and areas of concern. Provide additional support during weekend and late night crisis situations as directed by the Housing Operations Lead On Call and/or Residential Living AD On Call.
MINIMUM REQUIREMENTS:
Education - High School or Equivalent
PREFERRED REQUIREMENTS:
Education - 1st Bachelor's Degree
RESPONSIBILITIES:
JOB KNOWLEDGE Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations
SUPERVISORY RESPONSIBILITIES Acts as Lead - Acts as a Lead by guiding the work of others who perform essentially the same work.
BUDGETARY RESPONSIBILITIES No Budget Responsibilities - No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:
Education - 1st Bachelor's Degree
WORKING CONDITIONS:
No working conditions
WORK SCHEDULE:
Standard Hours: 37.5
JOB LOCATION:
Clemson, SC
APPLICATION DEADLINE:
January 7, 2025
CLOSING STATEMENT:
Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.
