Combined Insurance, a Chubb Company, is seeking an EDI Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!
JOB Summary
This position will support our internal sales organization and external clients within our fast-growing Chubb Workplace Benefits division to ensure successful implementation of complex, sensitive, and high-profile enrollments.
The EDI (Electronic Data Interface) Specialist will be responsible for the implementation, technical specification mapping and ongoing maintenance for voluntary customers using EDI files for the purposes of enrolling benefits. This role is focused on delivering excellent service, maximizing operational efficiency, influencing key stakeholders, and timely project management.
Responsibilities
Analyze customer requests for EDI file set-up, including but not limited to, suitability of billing type, plan design, and EDI benefit administration platform.
Communicate required EDI information to customers and benefit administration vendors in a clear and timely manner. Including, but not limited to, file specifications, testing process, SFTP requirements, and production instructions.
Monitor the monthly EDI file upload process, address any internal issues within the required procedural timeframe, report issues to customer and benefit administration vendors. Lead the process for resolution focusing on reducing impact to the customer.
Collaborate and communicate cross functionally with the home office departments, clients, brokers, and external vendors to address test and production issues in a timely manner.
Proactively monitor and analyze production EDI files for quality, accuracy, adherence to eligibility/plan design (guaranteed issue amounts), and mapping issues.
Maintain EDI status tracking and management reporting.
Serve as the primary point of contact to customers and benefit administration vendors on all EDI interactions.
Serve as a subject matter expert and resource for internal operations for EDI workflow, process and procedures.
Assists in identifying opportunities within the EDI process for service delivery, operational efficiencies and effectiveness.
Proactively manage expectations of broker and employer partners to address issues as they arise while concisely and effectively communicating status, issues and timelines
Collaborate with other departments to resolve issues
Develop and maintain strong working relationships with our broker and employer group partners
COMPETENCIES
Relationship-Builder - Is helpful, respectful, approachable, team and service-oriented, building strong working relationships and a positive work environment; maintains an exceptional client service mindset.
Problem Solving - Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situations.
Continuous Learning - Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth.
Initiative - Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability - Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course.
Results Orientation - Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results.
Values Orientation - Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct, truthful, and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb."
Detail Oriented - Has exceptional attention to detail and focus on accurate and timely delivery.
Creativity - Possess the ability to analyze a situation and develop an alternative method for handling a situation when traditional methods aren't successful.
Skills
Exceptional service, critical thinking and problem-solving skills
Excellent written and verbal communication skills
Must be self-motivated, organized and results oriented
Ability to thrive in a fast-paced, challenging and collaborative sales-driven environment
Excellent interpersonal skills, ability to develop strong working relationships with other departments, clients and external vendors
Ability to display and use excellent discretion and judgment, and must be able to maintain confidential information
Strong MS Office Suite knowledge, namely MS Excel required
Education and Experience
Bachelor's Degree in Business Administration or related field preferred
3-5 years insurance industry experience required
Must have a general knowledge of insurance administration practices, benefit administration and enrollment lifecycle
Excellent project management experience with demonstrated end-to-end results
ABOUT US
OUR BENEFITS
As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. More details can be found here. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees:
Health insurance
Dental insurance
Tuition reimbursement
A company-match 401(k) plan
Disability insurance
Life insurance
Employee referral bonuses
ABOUT COMBINED INSURANCE
Combined Insurance Company of America is a Chubb company and a leading provider of supplemental accident, health, disability, and life insurance products in North America. Headquartered in Chicago, with satellite office in Columbia, SC, Combined is celebrating over 100 years in business. We are committed to making the world of supplemental insurance easy to access and understand. The company has an A+ rating by the Better Business Bureau and an A + (Superior) financial strength rating by A.M. Best. We are ranked by VIQTORY as the number one Military Friendly® Employer in 2023 (over $1 billion revenue category), marking Combined's twelfth consecutive year on the Top 10 list. We pride ourselves on approaching all situations with a Positive Mental Attitude (PMA) and encouraging collaboration.
ABOUT CHUBB
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
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