Full Time HRI #2 IT Specialist Level 3 (Technical Customer Support)
Albany, NY
Outcomes. Delivered.
Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.
For example, our technology:
Facilitates access to nutritious food for children of mothers participating in the WIC program
Supports first responders in reducing opioid overdoses within their communities
Empowers colleges and universities to identify and thwart financial aid fraud
Equips teachers with valuable insights to identify students requiring additional support
Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers
With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.
We're more than a technology company -- we're an outcomes company.
We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.
We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.
Voyatek is seeking applicants to occupy the position of Level 3 IT Specialist our Health Research Inc. Team located in Albany, NY.
Key Responsibilities:
This contractor will support the onboarding of external partners to the Universal Public Health Node (UPHN) data exchange by interfacing with reporting clients and vendors to facilitate transport and data exchange activities. The UPHN provides automated data exchange for both COVID-19 and other infectious disease lab reporting and COVID-19 and other infectious disease vaccine administration reporting in New York State. The IT Specialist will provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange; troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners; provide step by step instruction for solution of end user issues; identifying root cause of error and delay and taking steps to mitigate future occurrence; review of system, application and network access logs of Windows based systems to identify errors; prepare documentation to educate technical and non-technical end users on transport onboarding steps; prepare documentation to document troubleshooting process flows and escalation pathways; document interactions with clients for later evaluation of service delivery activities; communicate effectively with both end user sand other technical staff; consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues; and perform testing duties to ensure software builds for UPHN software and interfaces performs as expected.
Experience Required:
This position requires at least a bachelor's degree in Engineering, Computer Science, MIS or equivalent from an accredited institution. A copy of the degree must be submitted with the Candidate Proposal Response.
Candidate must be legally authorized to work in the United States.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $59.00 and $69.00.
If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions!
Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.
