Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $34.05 - $45.45 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to assist clients, Treasury Account Managers, Treasury Management Officers, and other Technical Implementation Specialists with consultative recommendations, positioning, and issue resolution, while also conducting implementations for our Treasury Management solutions.
Essential Functions
Manage implementation projects in a matrix environment, through completion, adhering to project management and operating standards, scope, and cost, and timeline to achieve success and build lasting relationships with our clients
Consult with internal team members and clients to identify current workflow within Treasury billing systems to make recommendations for system settings, workflow, and indicators to implement our product suite
Provide technical guidance during the implementation, ongoing customer support, and at times assist the relationship team during the sales process
Work directly with Treasury Sales Consultant team members and Commerce Bank Vendors to support technical aspects of the implementation process, be the Subject Matter Expert (SME) for products and portals to support internal and vendor teams, create and maintain workflows, technical file reconciliation, file spec training for internal team members, file set-up and testing (SFTP, CD BAI, PD BAI), integration to customer facing billing systems, and act as a resource to provide input on product enhancements based on client feedback and recommendation
Document, develop, and maintain repeatable implementation playbooks
Take an active role in product projects as assigned all while building strong relationships with our clients
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Working knowledge of Commercial Revenue Cycle and billing system(s) (ERP systems, accounting software, and customer billing systems)
Exceptional level of technical and professional skills/knowledge in job related areas; keeping abreast of current developments and trends in the payments industry
Strong analytical and communication skills
Prioritization and organizational skills
Experience in finding creative solutions interfacing with legacy systems, revenue cycle process, workflow and approval processes and technology
SFTP file set-up and testing knowledge
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Advanced level proficiency with Microsoft Word, Excel, Teams, Salesforce, and Outlook
Education & Experience
Bachelor's degree in Business Management, Computer Information Systems, Project Management, or equivalent combination of education and experience required
5+ years in the Treasury Solutions or Commercial Payments Industry required
3+ years, project or business process management and/or commercial revenue cycle/back office experience required
PMP or CAPM certification preferred
*Hybrid Schedule: In office 3 days per week
**Level of role is determined by knowledge, experience, skills, abilities, and education
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Technical Implementation Specialist - Treasury Management job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $34.05 to $45.45 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.
#LI-Hybrid
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 1000 Walnut, Kansas City, Missouri 64106
