OVERVIEW iTech AG is seeking a ServiceNow Architect to support a federal contract. The ServiceNow Architect will solve problems with a complete end-to-end solution in a fast-paced, Agile environment. iTech AG is looking for an Architect with the skills needed to build solutions within the ServiceNow platform that will directly impact the client’s mission by modernizing and automating various customer processes. This position is within the context of an Agile team employing a Scrum development framework ROLES AND RESPONSIBILITIES
Provide ServiceNow architecture and technical expertise for a federal client
Provide strategic recommendations around technical best practices and industry trends.
Analyze and estimate the time required to design, develop, and implement the technical solutions.
Participate in requirements gathering meetings and provide inputs to the developers based on the requirements.
Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture.
Ensure and align organization goals to appropriate ServiceNow solutions to achieve business objectives while also advancing and optimizing capabilities of the overall enterprise ServiceNow architecture.
Provide top-level business and technology architecture consultancy services to clients.
Support client technical deliverables including architecture and design documents.
Assist with proposal solutions in collaboration with Capture Managers
Enforce system design and architectural standards, maintain best practices, and drive core principles throughout the systems delivery lifecycle.
Provide input to Statements of Work (SOWs) and assist in presenting proposals to existing and potential clients.
Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing transformative solutions.
Other duties as assigned.
MINIMUM QUALIFICATIONS
Proven experience in ServiceNow implementations, acting as a Solution Architect.
5+ years’ experience in the IT industry.
2+ years’ experience as a ServiceNow Architect; 5+ years’ experience with the ServiceNow platform.
2+ years of experience implementing systems using the Agile/Scrum methodology.
2+ years with the Customer Service Management (CSM) Module
Experience in designing and implementing ServiceNow solutions.
Extensive experience in ServiceNow Cloud Platforms and Architecture.
Experience in the design and implementation of ServiceNow architecture, supporting software engineering and maximizing data processing, and systems, building cloud-compatible services and architecture, and operating and delivering in an IT lifecycle.
Strong communication and customer relationships skills at the executive level, and the ability to adjust to the audience appropriately.
Experience with continuous integration in and between ServiceNow modules and integrated applications.
Experience building and managing ServiceNow IT solutions which include integrating multiple ServiceNow or other cloud technologies.
PREFERRED QUALIFICATIONS
CMS experience is a plus
CIS-CSM certification
EDUCATION AND CERTIFICATIONS:
Bachelor’s degree in computer science, Management, Information Systems, or related discipline or equivalent combination of education and experience
CSA
CLEARANCE:
Active Public Trust or the ability to obtain and maintain a Public Trust.
Pursuant to a government contract, this position requires U.S. Citizenship status.
Equal Opportunity Employer, including disability and veterans.
