The University of Iowa Department of Obstetrics and Gynecology is seeking a Clinic Services Specialist. Under general supervision, this position is responsible for scheduling patient appointments and visits in multiple outpatient clinics using the EPIC system. Will perform scheduling, reception functions and telephone coverage in the Department of Obstetrics and Gynecology including obtaining and/or completing documentation and providing factual information requiring knowledge of both the assigned and related work areas. Included in general functions are co-pay collection, appointment scheduling face to face, use of the work queue, and coordination with multiple departments.
The Department of Obstetrics and Gynecology provides consultation, comprehensive treatment planning and a broad range of services for patients with normal and high-risk pregnancies and for gynecology, including oncology and reproductive endocrinology. Our comprehensive medial, surgical, and nursing services span the full spectrum of all obstetric and gynecologic patients at University of Iowa Hospitals & Clinics. In addition to patient care, the department is noted for its strong educational programs for sonography students, medical students, residents, fellows, and practicing physicians. Basic and clinical research in reproductive medicine is an important departmental activity.
POSITION RESPONSIBILITIES:
Schedule patient appointments and tests and coordinate appointments with other University of Iowa Hospitals and Clinics (UIHC) departments utilizing the EPIC systems to check and verify appointment availability, assuring compliance at all times with established guidelines.
Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately. Work with numerous distractions and interruptions.
Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation.
Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report; direct patients to appropriate waiting areas; assist patients with directions to other UIHC clinics; provide patients with parking validation.
Collect patient insurance co-payments at time of check in; accordance with established UIHC policies; close daily batch and print appropriate paperwork for business office
Maintain personal cash drawer, following set University of Iowa policies and guidelines.
Assists with resolving immediate scheduling issues by working directly with clinical supervisor.
Notifies supervisor of unresolved scheduling issues.
Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
Coordinates appointment for other UIHC departments as needed.
Contribute ideas and seek ways to improve assigned processes.
May perform other duties as assigned.
REQUIRED QUALIFICATIONS:
A Bachelor's degree or an equivalent combination of education and experience
Minimum six months of clerical administrative work
Experience working in customer service
Excellent written, verbal and interpersonal communication skills
Demonstrated ability to work as a cooperative team member
Proficiency in computer software applications, including Microsoft Office Suite
DESIRED QUALIFICATIONS:
Demonstrated attention to detail
Excellent organizational skills
Experience working with EPIC
Knowledge of medical terminology
Experience working with data
Experience working in an outpatient healthcare setting
Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges
Knowledge of University of Iowa policies, procedures and regulations
Position and Application Details:
In order to be considered for an interview, applicants must upload a cover letter and resume and mark them as a relevant file to the submission.
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions please contact Cassie Burrill at cassie-burrill@uiowa.edu.
