One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable homeownership, home preservation and financial literacy training. As a ReStore Manager, you’ll play an integral role in our vision of a world where everyone has a safe and affordable place to live.
Retirement planning a 403(b) with 3% organizational match
Basic Functions: Responsibilities include overseeing the daily operations, financial success, team development, customer/donor relations, and overall management of the store.
Essential Functions (other duties may be assigned):
Achieve financial objectives by monitoring daily sales in comparison to budget, controlling inventory, reviewing store P&L/GL monthly, managing expenses, analyzing variances, and initiating corrective actions when discrepancies arise. Control and monitor purchased inventory through weekly cycle counts and monthly inventories
Develop and research plans for continued store growth
Ensure store compliance with operational and safety policies and procedures
Daily management of ReStore Staff, including basic HR functions such as: interviewing, hiring, counselling, training, development, and termination
Maintain legal and safety requirements of the store
Consistently provide an exceptional level of both internal and external customer service
Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service Workers
Ensure an exceptional meaningful volunteer, customer, donor, HIP and Community Service Worker experience
Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others
Maintain a safe and clean environment for employees, volunteers and customers
Represent Habitat in a positive, professional manner
Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)
Ability to read, count, and accurately complete reports and all end-of-day documentation
Regular and reliable job attendance
Adhere to schedule
Maintain a presentable appearance, including ReStore appropriate attire
Ability to adhere to Habitats Code of Conduct policies and other policies
Valid drivers license and the ability to be insured by Habitats insurance provider
Have a personal and reliable vehicle that you can use for business purposes, on occasion
Habitat Charlotte Region-related tasks as requested by supervisor
Knowledge/Skills Required:
Experience with MS Office programs
Basic math and POS experience
Strong verbal and written communication skills
Budget and expense tracking experience
Management and Customer Service experience (5+ years of management required)
Strong leadership skills
Basic HR skills
Ability to multi-task
Show initiative
Ability to support Habitats Mission, Vision and Core Values
Physical Requirements:
Ability to stand for extended periods of time
Ability to move merchandise throughout the store
Ability to perform repetitive movements over long periods of time
Ability to lift 50 lbs. unassisted, 70 lbs. with assistance
Ability to work flexible schedule, including evenings, Saturdays, and holidays
Ability to obtain Forklift Certification and operate a forklift on a regular basis
Ability to climb steps to Forklift cab
Internal Interactions:
Habitat Staff
External Interactions:
Customers
Volunteers
Homeowners
Donors
Community Service Workers
Level of Authority:
Demonstrate leadership to team members and volunteers
Operates under minimal supervision
Reports directly to the VP of Retail Operations
Estimated Time Commitment: 40-45 hours / week, Rotating Monday-Saturday schedule.
Habitat for Humanity of the Charlotte Region is an Equal Opportunity Employer and a drug-free workplace. A pre-employment drug screen and background check is required.
Habitat for Humanity of the Charlotte Region program funding often includes federal funding and this role may support federally funded activities. People qualifying as Section 3 residents per Section 3 of the HUD Act of 1968 (12 U.S.C § 1701u) and its associated regulations (24 C.F.R. Part 75) are encouraged to apply. Information on Section 3 qualifications and certification material available upon request.
