Walmart Connect is seeking an experienced Client Services professional on a newly formed team supporting both domestic and international Emerging Brands. The ideal candidate will have a passion for digital advertising and client services, with experience providing technical guidance and advertising performance optimization recommendations. This role will be part of a small team accountable for ticket-based support for a large, diverse set of high growth advertisers looking to grow and scale their presence on Walmart's advertising platforms. The Client Services Manager will utilize a data-driven approach to advise clients and Sales teams on the optimal advertising products and tactics to achieve their business objectives. The ideal candidate will have online trafficking and campaign management experience, strong analytical and communication skills, deep knowledge of campaign setup and execution best practices, bid management platforms & active / in-flight optimization experience.
Primary Responsibilities
Consult with Sales teams as they work with their clients to plan, execute and measure advertising campaigns
Demonstrate diligence, attention to detail and adherence to Walmart Connect's best practices throughout the full digital campaign life cycle from pre-sale to post-sale
Support a broad scope of products including Onsite Display, Offsite (Walmart DSP), Social, and various In-Store activations
Build and deliver media plans for new client opportunities using strategic insights and best practices
Provide forecasting support to help advertisers understand available ad inventory for a variety of products and tactics
Manage the day-to-day campaign maintenance, including internal and external questions regarding accurate campaign implementation, pacing and the performance of various campaigns
Facilitate Walmart proprietary audience building strategy & recommendations
Work with trafficking teams to traffic tags and ensure accurate tracking for campaigns
Assist with creative asset support
Regularly consult sales teams on insights to clients detailing performance, campaign optimizations, and new opportunities
Analyze accounts and campaigns for optimization opportunities to achieve or exceed KPIs and business objectives
Maintain monthly/quarterly KPIs & metrics - including SLAs, identify potential opportunity and risk, provide business insights and drive efficiency in ticket and task completion
Billing reconciliation support
Partner closely with internal teams including sales and client services to define metrics and measure success of campaigns using internal analytics
Utilize strong communication skills with the ability to articulate complex concepts fluidly and cross functionally
Build playbooks and best practice guides to enable scaled service model
Attend ad hoc client calls to provide technical support and subject matter expertise
Qualifications
4+ years of experience in digital advertising, Search/Sponsored Products, Display, Video, Performance advertising, full-funnel platform sales, PMP/automation background
Knowledge of marketplace dynamics, small businesses, automated hands-on-keys platforms [self-serve, DSPs, API partners]
Strong focus on efficiency and throughput of requests to ensure accountability and measurability
Strong cross-functional collaboration with internal teams
Experience building highly structured operational processes and workflows
Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to client needs
Excellent follow-through and no hesitation in ensuring accountability across teams
Strong written and verbal communication skills, presentation skills along with cross company and partner collaboration skills
Capability to work proactively under pressure and handling multiple ad hoc requests
Tactical and strategic thinker to help influence clients' investment in Walmart's advertising platform
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $84,000.00-$156,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:
- Stock
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Analytics, Statistics, or related field and 2 years' experience in data analytics, project management, business, or related area OR 4 years' experience in data analytics, project management, business, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Business, Analytics, or related field, Project Management Certification, Six Sigma certification, Statistical Programming Language
Primary Location...
221 River St, Hoboken, NJ 07030, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
"At Walmart, you have the support you need at any given moment no matter the circumstance." - Shelby, Project Analyst
All the benefits you need for you and your family
Multiple health plan options, including vision & dental plans for you & dependents
Financial benefits including 401(k), stock purchase plans, life insurance and more
Associate discounts in-store and online
Education assistance for Associate and dependents
Parental Leave
Pay during military service
Paid Time off - to include vacation, sick, parental
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
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