At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.
Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.
ABOUT THIS POSITION:
Our Community Compliance Specialists serve as a source of compliance knowledge for our affordable communities. The property team relies on them for their understanding of the local, state and federal laws and regulations relevant to affordable multi-family housing. Successful associates in this role show a special level of dedication to integrity and compliance and are superior communicators. They are deeply committed to and enjoy collaboration and are able to ingratiate themselves with colleagues.
WHAT YOU CAN EXPECT TO DO IN THIS ROLE:
DOCUMENTATION
Manage Tax Credit, HAP, RAP and/or Section 8 based files.
Manage the annual recertification process for on time file completion.
Process all certification documents including 3rd party verifications and appropriate state and federal forms.
Scan and upload file documents.
CUSTOMER SERVICE
Handle inbound and outbound phones calls and written correspondence related to compliance.
Offer support and assist with one-on-one training with on-site staff.
MONITORING & ASSESSMENT
Complete final evaluation and analysis of completed application package and prepare file for approval.
Communicate with Maintenance Supervisor and Community Manager to ensure all turnovers and inspections are completed on time, prior to move-in.
Perform routine audits of all on-site programs files and assist in correcting problem areas with the Community Manager.
COMPLIANCE
Remain up-to-date on compliance procedures and training.
Assure that all compliance requirements made by Monitoring Agencies are adhered to.
Complete company required training by established deadline.
Comply with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state and federal laws.
WHAT YOU WILL NEED ON DAY ONE:
High school diploma or equivalent experience.
Minimum of one year Tax Credit, Housing Assistant Programs (HAP), Rental Assistance Programs (RAP) and/or Section 8 compliance experience required.
Strong knowledge of Yardi or other property management accounting software.
Strong understanding of how TRACS integrates with Yardi, as needed on a HUD property.
Knowledge of Microsoft Outlook, Word, Excel.
Superior customer service skills including the ability to manage difficult customers and/or situations.
Strong attention to detail, organizational, time-management, and problem-solving skills.
Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
Professional verbal and written communication skills.
Able to reach deadlines independently.
*The First-Year Bonus, less usual deductions, will be divided into two equal payments: the first payment following the completion of 90 days of employment, and the second payment following the completion of 1 year of employment.
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Estimated Rate of Pay:
$25.00- $30.00
This position is non-exempt; the range above reflects hourly rates.
The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:
Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
Matched 401(k)
Medical, dental & vision insurance
Flexible spending account
Life insurance
* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. The material duties of this position involve access to our residents' homes, both when they are present and when they are not. The material duties of this position also involve access to the confidential information of our residents, including their financial information. Criminal history may have a direct, adverse, and negative relationship with this job duty. Pursuant to the Los Angeles and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.
