Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands - Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services - offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.
Group/Division: Customer Channels Group / HealthCare Market Division
Location: Houston, TX
Position Summary:
At Thermo Fisher Scientific Inc., we pride ourselves on fostering a culture of innovation and excellence. As a Sales Order Representative, you will play a crucial role in supporting our goal of delivering exceptional service to our customers. This position offers a unique opportunity to drive significant improvements in data integrity, customer satisfaction, and operational efficiency. You'll be part of a dynamic team where your contributions are valued and your career growth is supported.
Key Responsibilities:
Drive improved data integrity in the area of EDI (Electronic Data Interchange) orders, resulting in enhanced efficiencies and Customer Appreciation Scores.
Exercise discretion and independent judgment in activity-based problem resolutions.
Make decisions around prioritizing issue resolution tasks and collaborate with various functional teams and customers to resolve issues.
Participate as a key team member in conducting root cause analysis of recurring issues.
Work with functional areas on Kaizen project teams to improve processes and find permanent solutions to repeating issues.
Partner with Business Solutions Managers for the implementation of EDI to enable the sales team to maintain customer loyalty, improve customer satisfaction, and support key business initiatives.
Enable the achievement of sales targets through improved sales productivity.
Process daily EDI kick outs for the division while maintaining a record in salesforce.com via cases.
Understand the EDI system, including transaction types like 810, 855, 856, and 857, and how they impact customers and Fisher systems.
Work directly with customers to resolve order failures.
Keys to Success (Minimum Requirements/Qualifications):
Bachelor's degree in Science or Business or Associate's degree and 4+ years of experience required.
2+ years of Customer or Sales Support experience.
Knowledge, Skills, Abilities
Have a proven track record in sales order management or a related field.
Demonstrate exceptional problem-solving skills and the ability to exercise independent judgment.
Possess strong communication and collaboration skills.
Be adept at working with data and technology, particularly in the area of EDI.
Show a commitment to continuous improvement and process optimization.
Be able to work effectively in a fast-paced environment.
Have experience with root cause analysis and process improvement methodologies such as Kaizen.
Possess excellent organizational and teamwork skills.
Have previous experience with mainframe and/or database systems.
Operate effectively within a Matrix environment, managing both competing requirements and concurrent project activities.
Demonstrate strong project, time, and collaborator management skills.
Be willing to travel occasionally for training and sales meetings.
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
