Zurich North America is currently hiring an IT Application Delivery Manager - FileNet ECM and this person will work in a hybrid schedule out of our Schaumburg North America HQ. Will contribute to the application, development, maintenance and improvement of a portfolio of business applications, managing relationships with business and outsourcing partners to address application performance issues and drive service improvement.
Responsibilities:
Lead a team of specialists in your area to develop and implement IT business processes and manage performance across all activities, in order to achieve business objectives and continuously improve performance
Lead the implementation of IT initiatives to improve processes, develop policies and generate innovation to maintain regulatory compliance and/or deliver process or product enhancements.
Partner with key stakeholders (e.g. compliance, audit, and business leaders) to assess the risks associated with proposed policies, regulatory change and give guidance to input into governance processes and standards.
Contribute to wider IT strategy, adapt and implement this strategy in own area of responsibility, develop processes and review policies relevant to functional/business discipline in order to ensure they are in line with the business objectives.
Contribute to the assessment of customer needs, issues and business drivers and recommend process and system improvement to enhance customer service.
Manage key internal and external stakeholder relationships across the organization in order to achieve engagement to change, and provide technical leadership in the design and development of new IT solutions.
Ensure that IT requirements in own area of specialism are properly addressed in projects, and ensures delivery of assigned IT projects or work streams is successful, collaborating with IT colleagues from across the wider function to deliver for the business.
Works with the business to ensure that the disaster recovery capability meets business requirements, including planning, performance of testing, communication and restoration of services in response to a major outage or disaster, as well as setting up IT services in coordination with the business.
Deploy in-depth knowledge in a functional area of IT to support internal clients by responding to requests and issues, acting within a number of complex processes and procedures to solve internal customer problems in conjunction with internal partners or external vendors.
Manage the service delivery of respective applications according to Service Level Agreements and address gaps with the business.
Report application service performance to the business taking action where necessary to address application performance issues. Work with IT Infrastructure counterpart in case of any infrastructure related issues.
Ensure compliance with IT application, development and maintenance service management governance standards and policies.
Engage and represent Group Application Development and Maintenance(GADM) in major incident management and problem management.
Facilitate GADM communications to the business (e.g.. Incident alerts, change freezes etc.).
Manage internal and external suppliers as required in the delivery of the relevant applications through any application development and ongoing maintenance.
Maintain a business-oriented IT service catalogue for their applications, including links to business processes, service levels and request management for IT services.
Monitor critical application governance and report on service level performance, generating improvement actions where necessary.
Ensure that every critical application has a technology roadmap, to maintain related hardware and software and reduce operational risk from out-of-support infrastructure in collaboration with architecture and IT Infrastructure.
Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.
Approve operational readiness for projects and releases.
Contribute to the definition of new vendor services in close collaboration with Sourcing Management.
Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, and provide assistance and support for audits, where applicable.
Required:
Bachelors Degree and 6 or more years of experience in the Application Design and Development area
OR
High School Diploma or Equivalent and 8 or more years of experience in the Application Design and Development area
Preferred:
People management experience
Practical experience implementing / managing programs / projects / operational support for Content Management (FileNet desired) systems
Practical experience implementing / managing OCR / AI intake solutions for Content Management (FileNet desired) systems
Practical experience utilizing .NET technology in delivering IT programs / projects
Practical experience utilizing Agile methodology to lead / deliver IT programs / projects
Practical experience utilizing JIRA or similar tooling
P&C - Commercial Insurance, Claims, or Underwriting system experience desired
Strong verbal and written communication skills
Vendor management experience
At least 5 years experience in IBM FileNet Solution Development on large scale and complex projects
At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply, as they will be considered based on their experience, skills, and education. The proposed salary rangefor this position is $121,800.00 - $199,600.00, with short-term incentive bonus eligibility set at 15%.
As an insurance company, Zurich is subject to 18 U.S. Code § 1033.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
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