Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.
The HR Consulting Generalist performs general Human Resources related duties at the professional level with assigned clients and may carry out responsibilities in some or all the following functional areas: employee relations, payroll processing, employee benefits, training, employment, labor relations, affirmative action, and employment equity programs.
HR Consulting
Provide administrative support to the client team lead by compiling monthly/quarterly status updates
Support the client lead with administrative assignments as necessary
Document time entries in internal time keeping system, reflecting quality and value to the client
Partner with the client's employees and management team to communicate various Human Resources policies, procedures, laws, standards, and government regulations
Provide administrative assistance for assigned clients with activities such as personnel paperwork, processing/filing, administrative upkeep of the applicant tracking system, creating, and distributing employment life cycle letters to include offer letter, reference checks, and verification of employment
Conduct exit interviews and analyze data to make recommendations for the management team to implement corrective action and continuous improvement
Respond to general employee relations issues for clients such as employee complaints, harassment allegations, and civil right complaints; Escalates calls/complaints with the Senior Consultant assigned to the client
May gather supporting documentation and/or represents the client for any unemployment claims
Facilitate and/or provide training to clients; May develop training modules/PowerPoints to achieve training goals of the client
Review applications and interview applicants to match experience with specific job-related requirements
Conduct new hire orientation at the client
Perform other duties as assigned
Execution of Client Service
Support team leads, management, and other internal department members to flawlessly execute MMA's service strategy for each client, designed to create measurable value and efficiencies in their businesses
Process plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate system
Build personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email, and in-person meetings
Work with internal departments to ensure cohesiveness and timeliness of service execution
Data and Process Integrity
Accurate and timely completion of projects and/or reports; adhere to appropriate response times for client and internal communications
Enter time daily and meets billable hour goals
Maintenance of client and company information in a confidential manner
Consistently follow service workflows and appropriately engages internal resources to ensure efficiency and accuracy of execution
Accurately maintain complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondence
Achieve desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals
Peer Relationships
Provide feedback and shares information at team meetings
Participate in ongoing scheduled meetings with team to discuss accounts, renewals, service needs, service platform, etc.
Develop successful and effective working relationships with all service team members, managers, vendors, and members of other departments
Required
1-2 years' experience in Human Resources
Bachelor's degree in business, human resources, or related field
Ability to objectively coach employees and management through complex, difficult, and emotional issues
Strong analytical skills
Some travel, associated with trade shows, conventions, and client visits - 10%
Preferred
Background in employment law and other government compliance regulations
A Great Place to Work. A Great Place to Perk.
Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:
Medical, dental, vision, 401K benefits and more
The flexibility to work at home or an office
A paid day off to volunteer and company-organized volunteer events
Up to $1,000 per year in matching charitable donations
Up to $750 per year in wellness rewards
A company-wide mentality that you can never appreciate your co-workers too much
Who You Are is Who We Are
MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
