Vertiv Services is responsible for maintenance and break fix repairs on power and thermal equipment used to support our customer's critical data. The Subcontract Labor Analyst will assist in the management of these Subcontracted Service companies that perform maintenance and repairs on data center support equipment. The Subcontract Labor Analyst's role will include reporting and analysis of the performance of Vertiv's Labor Subcontractors and Labor Subcontractors to performance improvement. This position will support our Subcontract Management organization. This role will manage Key Performance Indicators (KPI) and support all Subcontract Managers through program & provider analysis. It will also assist with determining a need and source, select, and qualify subcontractors. Communicate scopes of work and act as an escalation point for tactical service delivery issues.
RESPONSIBILITIES
Serve as Local Business Partner and customer liaison for all subcontracted service performance issues. Includes problem identification, vendor communication, and customer corrective action response.
Provide training to Subcontractors for proper use of the Vertiv Partner Portal (VPP)
Manage existing metrics through spend under contract and assist in developing future state metrics to measure performance of Subcontractors.
Guide Invoice and Service Request (SR) resolution between Subcontractors and Vertiv.
Work with Subcontractors to ensure reassigned SR's are addressed to completion.
Manage and support new and existing service offerings as required by Vertiv Services sales including technical assistance, contract, time & material (T&M) bids/quotes and product service support presentations.
Manage strategic subcontractor performance using Performance Reports, Quarterly Business Reviews, and Corrective Action Requests based on Key Performance Indicators established by our team and Vertiv Services Field Operations.
Maintain positive, cooperative relationship with all subcontractors that enhances Vertiv image in the marketplace.
Support Ad Hoc Projects, as needed.
QUALIFICATIONS
Bachelor's Degree in Business, Procurement, or equivalent experience preferred.
0-2 years' experience with contract management, procurement, and or related discipline and work experience.
Mechanical or Thermal Subcontract Service Management experience preferred.
Detail oriented, problem-solving skills, and ability to work with all levels within organization
Direct customer communication experience with strong customer service orientation.
Excellent verbal & written communication skills, and proven project leadership are essential.
Ability to handle multiple tasks, work with minimum supervision, and have well-developed organizational skills.
Understanding of critical space environments, Vertiv products and services, Vertiv Service subcontractor structure, and customers a plus.
Developed proficiency with Microsoft Office applications - Word, Excel, Power Point, Access. Oracle, Power BI, and Smartsheet experience a plus. Ability to learn new Software programs and adapt to systems quickly.
Other duties & special projects as required
PHYSICAL & ENVIRONMENTAL DEMANDS
None
TIME TRAVEL REQUIRED
None
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
