The Licensed Practice Nurse (LPN) provides support for complete and efficient patient care within practices and/or locations of the Department of Dermatology. Working under the direction of the Practice Manager and/or Practice Coordinator, the LPN will interact with customers in person, by telephone and/or electronically. Since the role has significant impact on patient care, patient satisfaction, clinical operations and clinical revenue, the position requires outstanding customer service skills, attention to detail and having the appropriate technical skills to meet the job requirements in a timely and accurate manner.
The following duties and responsibilities are comprehensive. While the LPN will be expected to have a working knowledge of these duties and responsibilities, the overall efforts for each will vary based on daily practice operational needs, staffing, location and specific functions. Other duties may be assigned.
Perform all nursing functions within a practice per scope of duty, including but not limited to: assisting with preparing, processing and disposition of patients; facilitating patient flow; assisting with procedures; and wound dressing application.
Follow all infection control, regulatory, compliance and precaution guidelines as required by policy.
Accurately perform patient intake, medical history or any practice/location specific needs. Very and update information as needed.
Update physicians and other staff on clinic activity and waiting times during sessions. Monitor patient wait times and update patients/family in a timely manner.
Monitor medication stock to ensure appropriate supply of medication. Notify pharmacy and/or management team when appropriate.
Prepare exam room and appropriate procedure equipment in a timely manner. Assist physician for all procedures using sterile technique.
Telephone screening, including patient phone calls or messages (Epic Inbox, Patient Gateway or voicemail), results management, post-surgical follow-up, and addressing potential add-on patients.
Ensure that pathology, microbiology, virology, and other similar tests have been appropriately logged and followed-up per practice, department and hospital standards.
Assist with patient education including informed consents, wound care, medication and post-procedure instructions.
Prepare instruments, kits and trays for central sterile processing sending and receiving. Monitor instruments for any damage, notify management team when appropriate.
Prepare and process prior authorizations and disability forms. Follow-up in a timely manner.
Enter visit charges and diagnosis codes in Epic on physician's behalf or as requested. Ensure that cosmetic procedure charges are entered in a timely and accurate manner.
Communication Skills:
Develop and maintain effective working relationships with colleagues, managers, physicians, external medical staff and other staff at BWH and affiliates to carry out the goals, objectives and initiatives of the Department of Dermatology.
Initiates communication with managers, faculty and other staff members to ensure the smooth operation of Dermatology and practice needs.
Able to address sensitive and confidential information while displaying a high level of professionalism
Provide strong customer service skills at all levels.
Understanding of basic medical terminology required.
Schedule requirements:
This position requires a 40 hour/five-day work week (Monday - Friday). Hours are determined by practice and operational needs.
Occasional overtime may be required.
Provide cross-coverage based on operational needs. This could include covering different areas or desks within a practice, intermittent coverage at other practices or locations, or as needed due to extenuating circumstances.
Qualifications
QUALIFICATIONS
Licenses/Certifications: Current LPN Licensure in theCommonwealth of Massachusetts.
Education: Graduate of an accredited Licensed Practical Nursing Program.
Experience: Some experience in a healthcare setting preferred.
EEO Statement
Brigham & Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
