Job Summary

Reporting to the Infrastructure & User Support Manager, the IT Technical Analyst will undertake a wide range of IT Support tasks that support user-facing technology systems at Symmetry.

Essential Duties/Responsibilities

• Responding to user tickets
• Supporting telecom and video conference systems
• Imaging and deploying computers
• Troubleshooting of network and system issues
• Onboarding new users
• Archiving terminated user data
• User training
• Performance troubleshooting
• Organizing and maintaining IT equipment storage
• Learning new systems and platforms
• Promoting good cyber security hygiene
• Other tasks required to support the IT organization

Additional Knowledge, Skills, and Person Characteristics

Great candidates will have a broad knowledge of end-user computing devices, the Windows operating system, Microsoft Office/365, network operations and networking technologies, troubleshooting skills, good communication and teamwork skills, and a passion for excellence. Candidates should be willing to “roll up their sleeves” to support the day-to-day IT operations.

Education/Certification/Experience

• 3+ years of experience in desktop support.
• An associate's degree or additional years of experience in lieu of a degree is required.
• CompTIA A+ and Network+ certifications, preferred.

Working Conditions

• Able to work indoors, in an office environment, with frequent deskwork, will occasionally need to work with wires under a desk or table and left up to 20 lbs overhead.
• Able to demonstrate manual dexterity to operate a personal computer effectively.
• Desire to work in a fast-paced, environment wearing multiple hats and a wide range of responsibilities across the entire technology stack.
• Able to work remotely during emergency or critical operating conditions.

Symmetry Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need accommodation to complete the application, please email us at recruiting@symmetryenergy.com.

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