Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.
SUMMARY
The Aftermarket Solutions Project Coordinator is an operational support role within the Aftermarket Solutions group, reporting to the AMS Manager. The position entails working directly with customers to provide lifecycle service and retrofit option offerings, while maintaining the highest possible levels of customer satisfaction. The role is responsible for quoting, executing, and invoicing multiple concurrent AMS projects, organizing related technical support and coordinating activities required to provide high quality products and services of Aftermarket Solutions group. The role will involve interfacing directly and professionally with our customers, vendors, and any associated SST & Makino departments.
ESSENTIAL DUTIES & RESPONSIBILITIES
Act as a direct and single point of contact with customers seeking solutions regarding retrofit options and lifecycle services
Provide technical consultation that optimizes the customer buying experience and finds the best solution to their needs
Define the scope, cost, and delivery of their request
Create formal quotes to include project scope and itemized descriptions of services, materials, and parts with prices
Secure the business with verification and acknowledgement of customer Purchase Orders to Quote
Coordinate project execution including logistics and technical information to make the project successful
Continuously monitor, identify, and manage jobs that are progressing beyond original scope of work regarding cost, quality, and delivery
Adjust schedules, targets and financial considerations on each project as needed
Collaborate with customers, internal and external resources in finding best-fit solutions to reach swift resolution of issues that arise
Coordinate the implementation of aftermarket solutions activities including responsibility for set-up of RID/Tasks, coordinating any logistics of technicians, materials and parts required for successful project execution
Perform periodic on-going project review to assure continued alignment between proposal, customer purchase order and deliverables
Create and maintain project records to include quote worksheets, formal quotes, customer POs, along with any associated communications between internal, external resources and customer
Mediate and settle any customer disputes regarding price, quality and delivery as required
Utilize the company enterprise business system, intranet site, and Customer Support database to coordinate the sale, logistics of Goods and Services required for each project
Participate in recurring project status and departmental financial meetings
Generate new sales opportunities through lead follow-up, cold calls, and focused marketing efforts
Attend and provide updates in weekly Customer Support scheduling meetings providing updates to on-going activities and future requirements.
Participate in customer satisfaction feedback analysis and continuous improvement efforts
Participate in interdepartmental process development as part of continuous improvement efforts
Assist AMS Manager as directed
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required:
Experience in developing, organizing, and managing projects end-to-end
Able to complete multiple assignments running concurrently with attention to detail and a high degree of accuracy
Ability to prioritize activities considering the influence on short- and long-term relationships with customers and the impact these have on company performance
Strong interpersonal skills including tact, diplomacy, and customer relations with a professional demeaner while interacting with a broad range of people from technicians to engineers, from senior administration to procurement professionals.
Demonstrated ability to write clear and concise reports and memoranda.
Able to make presentations to persuade others to accept a recommendation or provide information and instruction
Able to effectively communicate both verbally and in written form
Demonstrated proficiency in accessing, using, and disseminating information stored in large data systems.
In-depth knowledge of Microsoft Office Suite applications
Able to sell and promote products and services
Able to effectively project technical capabilities to customers and front-line service engineers
Establish and maintain collaborative relationships with internal and external partners.
Ability to occasionally travel to customer sities and other Makino locations.
EDUCATION & EXPERIENCE
College Degree or equivalent work experience in automation, high technology manufacturing or related business, focused on the administration.
We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.
Makino offers competitive pay, generous benefits, and ongoing training.
Makino is proud to be an EEO/M/F/Disabled/Vets employer
