Responsible for the timely and accurate authentication and preparation of outgoing member requested payments. Perform a variety of duties in order to ensure that all incoming and outgoing payments are carried out in an efficient manner. Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct.
This position is hybrid:
NYC Salary range: $50,240 - $52,000 annually; compensation is commensurate to geographic location.
What you'll do
Regardless of seniority or role, uphold UNFCU's mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
Conduct intake and validation of daily payment requests within established guidelines with proper authorization.
Perform verbal member verifications and provide Dodd-Frank disclosures to comply with regulatory requirements.
Pull verifications performed by the Contact Center, Branches and Representative Offices submitted through the designated inboxes; check questions answered by the members against various internal systems and applications. Match verifications with payment transfer requests and route preprocessing or to management for approval. Flag verifications that are insufficient and cannot be completed.
Review and verify all new requests submitted via email/fax for member data, payment instructions completeness and proper approvals. Distribute payment requests for processing in a timely fashion. Call back members for requests requiring further verification at management's request.
Maintain accurate and updated files of all correspondence in order to keep members and appropriate personnel informed of the status of processing, changes or issue resolution.
Ensure that all documentation for payment transfers is scanned, mailed, and/or forwarded for prompt action.
Communicate information to member service staff, employees and members on the status of outgoing/incoming wires.
Practice vigilance in the detection of potentially fraudulent transfer requests.
Review and decision items identified by the system as exceptions based on member information/banking details/risk assessment.
Perform any additional assignments as needed.
What we're seeking
High school diploma, plus some college coursework completed in relevant subjects (i.e. Accounting, Business Administration, etc.)
1-2 years of clerical experience in a financial institution with basic knowledge of global payments structure
Basic knowledge of accounting procedures
Basic to intermediate MS Office skills
What makes you stand out
Figure aptitude, organizational skills, and service orientation
Excellent interpersonal skills and detail orientation
Professional communication skills, both verbal and written
Ability to manage relationships throughout the organization
Ability to multi-task in a fast paced environment
Who we are
UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.
UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.
