PHH is an established leader in the Reverse Mortgage Origination space with a best in class Reverse Mortgage Servicing platform. This platform services our own originated product and ultimately provide outstanding servicing to third-party clients. We are looking for motivated, talented individuals that thrive in a fast-paced environment that are eager to be part of this team.
The Specialist, Disbursements provides and maintains excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective and professional manner. Receive and review loan disbursement requests and resolve questions related to the disbursement process. Manage customer contact through the Call Center inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
Job Functions and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Process disbursement requests within the required turnaround time
Effectively provide prompt, accurate and professional responses to customer inquiries
Document loan activity in system
Maintain department KPI's (productivity, quality and timeliness metrics)
Schedule Adherence
Dependability (attendance)
Meet deadlines required for training on policies and regulations for the position
Skills a great associate will have:
Ability to work independently
Competitive, driven and motivated
Outstanding communications skills (including verbal, written and listening skills)
Problem- solving and decision- making abilities
Good organizational skills
Excellent active listening and analytical skills
Execute and prioritize multiple tasks
Professionalism
Flexible and adaptable to change
Ability to build relationships (respect, trust, consensus)
Encourage and inspire others
Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
High School Diplomaor equivalent
Ability to work overtime as required
Computer knowledge (Microsoft Office, and understanding of network systems)
Training / Licensing Requirements:
Must pass the Company's Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
Work Schedule:
Monday through Friday 8AM - 5PM ET
#PHH
ABOUT US
Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.
PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.
At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.
Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.
