Ensures community is adequately staffed in order to meet residents care and service needs and in accordance with the company standards and guidelines.Supervises direct care staff as delegated by manager/supervisor.Ensures associate schedules are communicated/distributed to all associates a minimum of one week in advance (or longer as required by your individual agency).Effectively manages and communicates all changes in resident/client needs to associates as updates are made to the contract and plan of care.Manages on-call/after-hours business needs as assigned.Effectively communicates all staffing shortages and additional staffing needs to supervisor.Effectively operates and maintains corporate scheduling and billing computer system according to company guidelines and best practices.Completes daily billing in a timely manner, ensuring state and SOX compliance regulations are followed in regards to billing practicesResponsible for completing review and reconciliation of billing on a weekly basis.Ensures billing information is complete and correct prior to finalizing monthly resident billing.Maintains positive relationships and rapport with co-workers, residents, family members and community personnel.Effectively maintains client chart/documentation and filing practices as per company guidelines and best practices.Completes other duties as assigned.Covers BAH cases in the event that care associates cannot be secured to provide services to client(s).Manages on-call/after office hours and weekends business needs as assigned.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityEarly Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsVeterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.