Altru Health SystemPO Box 6002Grand Forks, ND 58201
Pay Range: $66,955.20 - $100,422.40
Summary:
Work Schedule/Hours: Remote: Monday-Friday, 8 AM to 5 PM (On-call one week per year; occasional evening availability required).
The Application Analyst collaborates with users of our Electronic Medical Record and/or Financial Applications and is responsible for the design, build, integration and configuration based on professional standards, regulations and patient safety. In this role, the analyst will maintain and build on certifications needed for the position as appropriate. The analyst will spend time further time developing an understanding of the assigned application and processes and will follow departmental procedures. The analyst will work on projects of moderate scope and complexity, applying judgement within defined parameters.
Essential Job Functions:
Ensures that all enhancement requests are being appropriately and adequately addressed in a timely fashion.
Takes responsibility for the problems reported and sees that a fix is provided to which the customer is kept informed and agrees. Coordinates and escalates with senior staff as appropriate to ensure that customer issues are resolved in a timely fashion.
Continues further education of systems and applications by collaborating with operational owners as well as senior staff.
Reviews and completes new build enhancements as appropriate, utilizing resources as needed.
Provide technical support, diagnosis of application errors and troubleshooting with system issues.
Participates in cross application testing with system changes, ensuring that the system changes are compatible with other applications workflow and processes.
Serves as a resource person for daily operational issues within the electronic medical record.
Implement applications, tools, and processes that assist operational owners with the management of data in patient care and the provision of health care.
Participates in the on-call rotation. Ensures that after hours coverage of customer support is maintained per department policies and procedures. Responds to calls in a timely manner, takes responsibility for the problems reported and follows through to ensure a resolution is provided to the customer.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Education:
• Required: Associates - Computer and Information Science
