Primary Functions:

1. Facilitate access to care. This includes scheduling of patients at all Nemours sites of service. Maximize template utilization. Manage the wait list and referral work queue to ensure it is at or below established metrics.

2. Manage divisional templates to ensure ease of patient access, provider effectiveness and efficient clinic flow.

3. Provide daily administrative support to assigned members of the clinical team; including the Division Chief. Assist in the coordination and support of enterprise/departmental/divisional projects and initiative which further the clinical, educational and research missions of the Department of Pediatrics and its Divisions.

Essential Functions:

1. Provide daily oversight of divisional clinical schedules and EPIC templates.

a. In collaboration with departmental/divisional leadership and divisional providers, develop, build, modify and maintain EPIC templates for assigned providers and specialty programs at all service sites.

b. View and manage provider schedules. Complete steps within EPIC to set single day edits, unavailable times, hold times and clinic cancellations as required.

c. Utilizing EPIC and Qlik reporting tools, assess template effectiveness through the lens of patient access for all appointment types, provider productivity and care center efficiency. Process template revisions as appropriate.

2. Promptly and courteously handle telephone calls to/from internal and external customers including patients, referring physicians, insurance companies, etc. Triage urgent/non-urgent calls appropriately. Ensure service excellence in all encounters.

3. Provide administrative support to divisional leaders and clinical providers, to include, but not limited to:

a. Daily, detailed management of administrative and clinical schedule of activities.

b. Coordination of meetings with internal and external participants

c. Ensure alignment between Outlook and Epic schedules.

d. Timely completion of hospital reappointment applications

e. Maintain an accurate accounting of continuing medical education (CME) activity

f. Update and maintain the curriculum vitae (CV) for providers on an ongoing basis.

g. Participate in the development and distribution of monthly divisional on-call schedules. Ensure internal and external partners have accurate on-call information. Enter into Web Exchange.

h. Manage the biweekly and monthly Kronos (timekeeping) and Paid Time off (PTO) process for assigned Department/Division personnel. Maintain time and leave records.

i. On a daily basis, open, categorize and distribute incoming correspondence, including mail, faxes, scanned documents, etc.

j. Complete associate reimbursement forms, payment requests forms, license renewals, etc. Maintain an accounting of identified expenses. Prepare CME travel request forms; coordinate travel request forms as directed.

k. Physical onsite presence as required by Division.

4. Proactively identify problems and opportunities related to divisional operations. Address or refer problems and ideas appropriately.

Job Requirements:

High School Diploma required. Associates or Bachelor's degree preferred but will consider equivalent years' experience and enrollment in degreed program.

1-3 years of job related experience required