Thermo Fisher Scientific Inc. offers an outstanding chance to create a significant impact as a Manager, Program Management. By joining our team, you'll be part of a world-class organization that is driven by innovation and a dedication to excellence.
How will you make an impact?
Customer Program Management and customer portfolio strategy implementation for the Cincinnati site.
Take charge of assigned staff by facilitating organizational change, empowering and developing their potential. Foster teamwork, motivation, and goal achievement through diverse skills and perspectives.
Owns and is responsible for the firm period revenue forecast for site services. This includes performing risk evaluations and making risk-based adjustments to the forecast. Leads individual performance on services revenue forecasting, provides training and mentoring for achieving desired accuracy.
What Will You Do?
Manages a team of 6-14 Client Services Leaders and Project Managers coordinating customer accounts and project management.
Leads aspects of program management execution for site project portfolio following standard methodologies and established systems. Guides the team to resolve project issues and resource constraints affecting the program with assistance from upper management. Leads planning and scheduling issues among the project team.
Supports growth by identifying cross business unit opportunities and by motivating change of scope closure, project expansion and contract compliance opportunities. Optimally partners with business manager to run customer relationships, critical issues and drive growth opportunities.
Drives customer-centric culture within the team and accountability of team to support customer service activities and customer critical issues. Reviews survey feedback and trends, partners with customer experience management lead at site as well as site leadership to drive initiatives that will improve the customer experience.
Promotes cross-functional collaboration, aligns priorities, and resolves issues. Initiates new initiatives and shares standard methodologies within the team.
How Will You Get There?
Bachelor's degree in Science, Business or related field, or equivalent experience. MBA or equivalent experience preferred.
Experience working in a technical environment with exposure to projects and clients required. Prefers 2 years of people management experience. Drug Product in Pharmaceutical confirmed experience advantageous.
Equivalent combinations of education, training, and meaningful work experience may be considered.
Our team of over 100,000 colleagues brings together brand new technologies, convenient purchasing options, and pharmaceutical services through our industry-leading brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, and Patheon. For more information, please visit www.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
If you have a disability, we will provide reasonable accommodation during the application, interview, and employment process. Contact us for assistance.
