Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Lexus of Greenwood Village has an exciting opportunity for an Assistant Service Manager to join their team!
In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.
What will you do?
Greet customers in the service drive during busy times, directing them to the proper place
Assist with walk arounds
Resolve customer issues and complaints in person and over the phone, referring to Service Manager when necessary
Follow customer hot alerts through various programs
Coordinate shuttle activities - customer pick-ups and deliveries
Monitor write up area during busy pick up times, assist with active redelivery when necessary and answer questions and concerns
Assist Service Advisors - Fill in for absent service advisors when more than one person is out
Watch carryover jobs for advisors
Approve expenses: rental cars, goodwill adjustments, after warranty adjustments
Assist advisors write up customers if there is a momentary overload
Assist Service Office - Providing backup to bookers, schedulers, and cashiers as needed
Ensure that phone training is used and that phone calls are being handled properly
Ensure that the work load is being scheduled properly
Participate in all service department daily huddles
Ensure that the facility looks good for our customers and employees - direct activities of utility staff
Assist with opening, closing and lockup duties
Coordinate advisor and office training activities
Additional Responsibilities:
Assist with training for new hires for advisors, office, or porters
Make sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations
Monitor employee schedules for breaks, lunches
Coach and counsel employees on job performance, provide feedback, and assist Service Manager with reviews and disciplinary actions
Assist Service Manager with interviews for new employees
Receive information from Warranty Administrator regarding rejected or underpaid claims, research information, and provide appeal information back to Warranty Administrator (involving Service Manager when necessary)
Watch performance indicators for advisors and use information to coach advisors
Review cash tickets daily for upsell and accuracy and assist with payroll as necessary
Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion
Receive information from Warranty Administrator regarding rejected or underpaid claims, research information, and provide appeal information back to Warranty Administrator (involving Service Manager when necessary
What are we looking for?
5 plus years automotive service experience
High School degree or equivalent
Strong customer service and communication skills
Compensation: $107,000 - $115,000/year
#LI-SS3
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $67,670.00 - $98,125.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
