Job Description:

VIP Service Associate - JFK John F. Kennedy Airport - Part Time

$21 - $22 / hour

Weekly hours will average 25 a weekAvailability must include weekends and holidays

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.  

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION

Provide personal service as the dedicated associate to meet and greet VIP guests, provide extra help with completing all airport procedures and aids passengers to reach their airport destination as quick as possible. Develop and maintain relationships with terminal personnel and businesses to provide an exceptional guest experience.

KEY RESPONSIBILITIES 

• Meet and greet VIP guests and provide exceptional service, ensure services are completed to guest satisfaction.


• Confirm and review reservations, services, and payment.


• Assist guests with airline & flight information including but not limited to, reading flight information display system (FIDS), airline tickets, & itineraries.


• Develop and maintain positive relationships with airport/terminal businesses and personnel.


• Represent the airport and Smarte Carte in a customer focused, professional manner.


• Additional duties as assigned

SKILLS

• Ability to provide exceptional customer service to a diverse population.


• Ability to multitask and prioritize as necessary to meet guest needs.


• Excellent time management, and resource management skills

 

EXPERIENCE

• Previous experience in a customer facing role, hospitality services preferred

• Previous experience developing and maintaining business relationships

QUALIFICATIONS

• Ability to pass airport badging requirements.

• Expert knowledge of JFK Airport, terminals, and surrounding area.


• Intermediate computer skills, with the ability to use computer-based reporting tools.

• Smartphone proficient.

• Enthusiastic, positive, poised, self-motivated, and professional

• Must be fluent in English (speaking, reading, and writing).


• Bilingual/Multilingual preferred.

 

EDUCATION

• High School diploma required

PHYSICIAL REQUIREMENTS

• Walk & stand for duration of shift.

Experience

Required

• Previous experience developing and maintaining business relationships


• Smartphone proficient

Preferred

• Previous experience in a customer facing role, hospitality services


• Bilingual and/or Multilingual

Education

Required

• High School or better

Licenses & Certifications

Required

• Airport Badge

Skills

Required

• Time Management


• Multitasking


• Problem Solving


• Attention to detail


• Flexibility


• Computer


• Customer Service


• Communication

Behaviors

Required

• Team Player: Works well as a member of a group

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Required

• Self-Starter: Inspired to perform without outside help

See job description

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