Job Description:

Information Service Associate - JFK John F. Kennedy Airport - Full Time

$18 - $19 / hour

Availability must include weekends and holidays

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.  

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION

The Information Services Associate provides guests information related to their airport visit, including but not limited to answering general questions, giving directions, providing quick solutions to customer problems utilizing approved resources provided by JFKIAT. Maintains a professional and positive attitude, in-person, phone, and email.

KEY RESPONSIBILITIES 

• Respond to inquiries and provide assistance as requested by airport guests.


• Follow through with guest request until services are completed to guest satisfaction.


• Conduct customer surveys as directed.


• Assist guests with airline & flight information including but not limited to, reading flight information display system (FIDS), airline tickets, & itineraries.


• Represent the airport and Smarte Carte in a customer focused, professional manner.


• Other duties as assigned.

SKILLS

• Ability to work and interact with a diverse population.


• Fosters teamwork across the airport community.


• Flexible, ability to adapt to change.


• High degree of integrity


• Ability to train others as needed.


• Excellent interpersonal, verbal, and written communication skills

 

EXPERIENCE

• Previous experience in a fast-paced customer facing role

QUALIFICATIONS

• Ability to pass airport badging requirements.

• General knowledge of JFK Airport, terminals, and surrounding area.


• Basic computer skills, with the ability to use computer-based reporting tools.

• Smartphone proficient.

• Enthusiastic, positive, poised, self-motivated, and professional

EDUCATION

• High School Diploma or equivalent
  
   

CERTIFICATIONS/LICENSES

• Airport Badge is required
  
   

PHYSICIAL REQUIREMENTS

• Walk & stand for duration of shift.

Experience

Required

• Basic computer skills


• Excellent interpersonal, verbal, and written communication skills


• Experience in a fast-paced customer facing role

Preferred

• Bilingual and/or Multilingual a plus

Education

Preferred

• High School or better

Licenses & Certifications

Required

• Airport Badge

Skills

Required

• Flexibility


• Communication


• Customer Service


• Computer

Behaviors

Required

• Team Player: Works well as a member of a group

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest

See job description

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