McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
The position responsibilities consist of completing outbound calls to current McKesson Reimbursement Advantage customers to provide an understandable picture of each member's benefits realized and opportunities missed through the McKesson Reimbursement Advantage program. In addition, this role will be responsible for answering inbound calls from existing McKesson Reimbursement Advantage customers, as well as providing timely and accurate responses to inquiries and efficient resolution to and documentation of issues and activity. This position requires excellent communication, customer service and follow-up skills.
Key Responsibilities
Make outbound phone calls to existing MRA customers to provide an understandable picture of each member's benefits realized and opportunities missed through the MRA program.
Take inbound phone calls/emails from existing customers to correct issues, provide consultative support, give direction and actionable feedback, and address needs.Provide timely and accurate response to inquiries and efficient resolution to and documentation of issues and activity.
Provide written summaries of detailed reports and document customers accounts.
Contact customers on ACR opportunities and document customers' accounts
Minimum Requirement
Degree or equivalent and typically requires 2+ years of relevant experience.
Education
4-year degree or equivalent experience
Critical Skills
2+ years of experience in telemarketing, customer service, or outbound calling
Effectively manage customer expectations in terms of service and issue resolution.
Ability to effectively communicate product, pricing, and procedural information to customers through both written and verbal communication.
Work independently and prioritize work efforts to focus on highest value-added activities.
Proficient in Microsoft Office
Additional Skills
Customer focused.
Good problem-solving and decision-making skills
Maintain knowledge of pharmaceutical industry products, trends, and processes.
Pharmacy operation (claims adjudication) and/or managed care experience/knowledge preferred.
Strong interpersonal skills.
Self-motivated and results-orientated that requires little direction.
Team player.
Ability to manage timelines and goals.
Demonstrates strong organizational and time management skills.
Strong analytical and business skills.
Ability to operate in a fast-paced, dynamic business environment.
Experience/exposures to Salesforce.com a plus.
Working Conditions
Hybrid/Remote work environment - Must live near either Irving, TX or Columbus, OH Hub Office location.
Must be authorized to work in the US unrestricted - This position is not eligible for sponsorship.
Physical Requirements (Lifting, standing, etc.) - general office demands
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$25.24 - $42.06
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
