The Outside Sales Account Manager is responsible for managing activities in support of assigned customers within the industrial markets with a focus on valves, valve actuators, instrumentation and test equipment. This role includes new business acquisition, quoting, and day-to-day communications to ensure customer satisfaction and drive revenue growth. The ideal candidate would be someone who is self-directed and self-motivated with a proven track record in sales, strong communication skills, and the ability to manage multiple customer accounts effectively.
Roles and responsibilities
· Customer Relationship Management:
Build and maintain strong, long-lasting customer relationships.
Serve as the primary point of contact for assigned customers.
Understand customer needs and provide tailored solutions to meet their requirements.
Ensure customer satisfaction by addressing concerns and providing timely support.
· Quoting and Proposals:
Prepare and deliver accurate and competitive quotes to customers.
Collaborate with internal teams to develop detailed and customized proposals.
Follow up on quotes and proposals to secure orders.
· Day-to-Day Communications:
Manage daily communications with customers to ensure smooth operations and satisfaction.
Provide regular updates to customers on order status, delivery schedules, and any issues that may arise.
Coordinate with internal teams, including production, logistics, and customer service, to resolve any customer-related issues.
· Market Research and Analysis:
Conduct market research to stay informed about industry trends, competitive landscape, and customer needs.
Analyze market data to identify potential areas for growth and improvement.
Provide feedback to the Director of Business Development on market conditions and customer feedback.
· Reporting and Documentation:
Maintain accurate records of sales activities, customer interactions, and account management efforts.
Prepare regular reports on sales performance, customer satisfaction, and market insights.
Utilize CRM software to track and manage customer accounts and sales activities.
· Collaboration and Teamwork:
Work closely with the Director of Business Development to align sales strategies with organizational goals.
Collaborate with internal teams to ensure customer needs are met and expectations are exceeded.
Participate in sales meetings, training sessions, and other company events as required.
Education
Associate's degree in Business Administration, Marketing, Engineering, or a related field.
Minimum of 3 years of experience in sales, preferably within the commercial maritime and/or industrial markets.
Additional Skills
A working knowledge of Valves and Valve Actuators
A general knowledge Test Equipment, Sensors and Instrumentation
Proven track record of achieving sales targets and driving business growth.
Excellent communication, negotiation, and presentation skills.
Ability to build and maintain strong client relationships.
Proficiency in CRM software and MS Office Suite.
Willingness to travel as needed to meet with clients and attend industry events.
Customer Focus: Deep understanding of customer needs and a commitment to meeting and exceeding their expectations.
Sales Acumen: Strong sales skills with the ability to identify opportunities, close deals, and achieve targets
Market Insight: Knowledge of the industrial markets, including industry trends and competitive landscape.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Ability to identify challenges and develop effective solutions.
Additional requirements
Must have a valid driver's license as well as a good driving record
Must successfully complete pre-employment drug screening
Must be able to read and speak the English language well enough to communicate, understand, and respond to technical questions
Must have a valid U.S. passport
Able to work overtime when required
Ability to use desktop computer and peripherals
Safety
It is SCI's policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.
Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Exposure to variable weather conditions is likely.
Travel
Frequent local travel is required, often up to several hours of driving or flying per day.
Physical requirements
Prolonged sitting in car or office
Ability to lift, carry and transport heavy equipment and boxes weighing up to 40lbs
Bending/squatting/kneeling/stooping/crouching/crawling/twisting up and walking up to 8-10 hours per day
Standing- Must be able to stand or sit in one place up to 8-10 hours per day
AAP/EEO Statement
Standard Calibrations, Inc. (SCI) provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. In addition to federal law requirements, SCI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Standard Calibrations, Inc. (SCI) expressly prohibits any form of workplace harassment. Harassment based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or over), or genetic information (including family medical history) is illegal and will not be tolerated. Improper interference with the ability of SCI's employees to perform their job duties may result in discipline up to and including discharge.
Standard Calibrations, Inc. (SCI) reserves the right to vary or amend the duties and responsibilities at any time according to the needs of the company's business. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. SCI provides cross training and other task training as necessary to ensure all positions can be augmented, supported, or fully covered by multiple employees. SCI employees at any level may be assigned at any time to perform tasks unrelated to their primary job description.
