The Global Health Delivery Project is a joint initiative of Brigham and Women's Hospital and Harvard
University. Our mission is to improve the health of people everywhere by supporting practitioners to make
better decisions and deliver value-based health care using proven approaches and evidence. We facilitate free
access to clinical decision support tools for the current and future health workforce, research and write case
studies about what works in health care delivery, and run courses for global health professionals. We support
a global network of professionals dedicated to improving the delivery of health care.
Since 2009, the Better Evidence program has helped health care practitioners serving vulnerable populations
gain access to digital tools, such as UpToDate-a leading evidence-based clinical decision support tool -to
ensure that they have the information needed to diagnose, treat, and advise their patients. In the last 10 years,
the Better Evidence team has facilitated free UpToDate subscriptions for 160,000+ clinicians in 180+ countries
and territories.
In collaboration with the Senior Project Manager, the Project Assistant will provide customer service and
communications support for the Better Evidence program. He or she will directly serve frontline healthcare
practitioners in low-resource settings by responding to inquiries and reviewing incoming applications for
eligibility. The Project Assistant will troubleshoot and escalate issues as needed and may be requested to
assist with other duties or projects as they arise. Through the role, the Project Assistant will learn about health
care settings around the world, gain insight to what it takes to run a digital global health program and scale
quickly, and be part of a unique academic-corporate partnership.
Our core values are:
• Respect for our mission, our community, each other, and ourselves;
• Stewardship of our work and resources;
• Pursuit of excellence, with a focus on continual improvement;
• A belief in a collaborative, multidisciplinary approach to our work;
Characteristics of people who thrive on our team:
• Humility
• Intellectual curiosity
• Cultural sensitivity
• Agility
• Self-discipline
• Attention to detail
• Willingness to roll up sleeves to get the job done
• Positive, flexible, professional, and a can-do attitude
Primary Duties and Responsibilities
• Respond to inquiries about the program and provide customer service to users presenting questions,
feedback, or the need for troubleshooting assistance
• Assist with communication campaigns, including contacting users with updates and program
messaging
• Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and
customer support-related communications
• Represent Better Evidence professionally with staff, guests, donors, callers, and external visitors
• Perform other related duties and responsibilities as requested; provide cross coverage as needed
• 15-20 hours per week commitment; temporary with possibility of extension



Qualifications

Required Skills
• Microsoft Office Suite
• Familiarity with the Google information environment is valuable (e.g. Google Docs, Google Sheets,
Google Drive, etc.)
• Proficiency with personal computers, spreadsheets, and graphic and database programs
• Written and verbal communication skills (Better Evidence may ask for a writing sample and/or
administer a skills test)
• Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues
• Ability to learn quickly and demonstrate professionalism
• Ability to handle complex and confidential information with discretion
Qualifications
• Upperclassmen undergraduate students or graduate students welcome
Preferred Qualifications
• BA/BS preferred
• Proven customer service and decision-making skills
• Strong organizational and written communication skills
• Detail-oriented
• Self-disciplined and self-motivated
• Appreciation for global health and cross-cultural communication
• Experience with a customer relationship management (CRM) software
• Desire to serve frontline healthcare workers in global settings



EEO Statement

Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.