The Assistant General Manager (AGM) will report directly to the site General Manager. In this capacity, the AGM will work closely with the General Manager to ensure performance results are met or exceeded and will be accountable for the site operation when the General Manager is not present. The AGM will interface with external customers and will be responsible for addressing open issues in a timely manner. In addition, this role will manage and lead the Control Room teams to optimize automated warehouse processes and will drive continuous improvement initiatives at the site level.
Provide quantitative information to site maintenance, WES/WMS Architects and Configuration Teams to improve and mechatronic systems for overall automated warehouse performance.
Coordinate with workstream owners for warehouse operations and facilitate their interactions with a matrix of Subject Matter Experts (SME's) to maintain and enhance automation warehouse operations.
Function as the SME on management aspects of all current operational processes across WMS/WES and have a deep understanding of integration points, work methods, process steps, and labor practices.
Lead and support the site Operations Team through projects to install, maintain and upgrade controls, application software and integration applications solutions to ensure defect-free launches.
Support the program management teams during testing and deployment of automation designs.
Function as Operations Lead on User Acceptance Testing (UAT) and Operational Readiness Tests (ORTs) to effectively combine the delivery of automation with supporting workflow, processes, and staffing levels.
What Experience and Education You Need:
Degree preferred in a related discipline- and/or 7+ years of applicable experience.
Minimum of 5 years related experience required - 7 to 10 years preferred leading large complex conventional warehouses or leading in high-speed manufacturing or continuous process manufacturing operations.
Start up or "Turn around" experience including WMS conversions, launches, automation go-lives and/or labor management implementation a plus.
3+ years' experience leading in an automated warehouse or production facility preferred.
Proficient computer skills; experience in all MS Office Professional applications, AS400, Red Prairie/JDA WMS, LMS.
Proficient with WMS/WFM systems and conversant with WES SMEs at a level that enables efficient troubleshooting and optimization development and implementation.
Formal Lean Six Sigma certifications of at least Yellow Belt preferred or equivalent experiential learning and execution history.
What Could Set You Apart:
Excellent time management, communications, decision-making, organization, human relations, presentation, negotiation, and mediation skills.
Ability to communicate professionally, in writing and verbally, with individuals at all levels of the organization and with external contacts.
Ability to effectively direct and motivate the team and others, maintaining a persuasive and credible presentation style at all levels of the organization.
Proficient knowledge of safety/training management.
Progressive, flexible, and team-oriented approach desired.
Possess a proactive drive with strong customer service orientation.
Uncompromising level of integrity and code of ethics, maintain a high degree of confidentiality.
Must be able to travel as required, some international travel may be required.
Physical Requirements:
The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
Requires some travel by automobile and airplane up to 10% of the time
May require visiting facility environments in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Occasionally works evenings or weekends in order to complete objectives or to attend meetings
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer
Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
