Job Description:

Company

Federal Reserve Bank of San Francisco

We are the San Francisco Fed, public servants with a congressionally mandated mission to promote a sound and stable economy to support the lives of all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities.

The Seattle Branch currently has an excellent Ops Support Specialist opportunity in its Cash operations. This position is responsible for a myriad of tasks and assignments that support the department. The Ops Support Specialist is responsible for physical access management, contracts and procurement, FedIdentity management, Workday timekeeping and reports, new employee provisioning and onboarding, event planning and supports ad hoc projects assisting in collecting and analyzing data and serves as a backup for Cash Admin.

To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, pay attention to details, produce quality deliverables, be able to take direction and work independently, and be able to handle your workload to meet project timelines.

This role is a critical component to our team’s success. It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System. A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate productively with Cash management and anticipate their needs. If you have strong communication, analytical skills, attention to detail, technical, and problem-solving skills we would like to speak with you!

Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.

Location: Federal Reserve Bank - Seattle Branch ​

2700 Naches Ave SW, Renton, WA 98057

Hours: Monday to Friday 7:30am – 4:30pm

Essential responsibilities include but are not limited to:

• Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations.




• Use multiple systems in conjunction with standard office processes (i.e. ECM, FedLine, USSS, US Mint)




• Work with Customer Support to resolve inquiries.




• Initiate and maintain strong customer service relations with armored carriers, financial institutions, third parties, and other FRB departments and offices




• Serve as department’s primary records management liaison and ensure Cash Admin documentation is accurate, neat, orderly, and legible.




• Complete Department Accounting Entries




• Complete Daily, Weekly and Monthly Reports




• Effectively manage and balance all coin activities including mint shipments, coin terminals, and on-site coin




• Review and Complete the Daily GL Account Balances




• Process and Reconcile Daily Orders for the Paying Team




• Provide back up support to Paying Function




• Complete End of Day Closeout Duties




• Effectively acts as a liaison between management and staff.




• Supports department goals and communicates them in a positive manner to co-workers.




• In collaboration with Facilities, monitor inventory for AGV and SRM parts.




• Make recommendations for improvement to existing processes.




• Maintain good, supportive relationships and collaboration with colleagues in Cash operations.




• Participate and contribute in workgroups.




• Perform other duties as assigned.

Qualifications:

• Proficient in Microsoft Office Suite




• Strong written and verbal communication skills




• Strong attention to detail.




• Ability to use critical thinking to assess situations and recommend actions and decisions in a timely manner. Clearly communicate recommendations to management.




• Strong partnership and customer service orientation.




• Exhibits strong communication and tact skills when working with staff, management, customers, and third-party vendors.




• Strong time management and organizational skills to effectively carry out multiple priorities at one time.




• Possess the technical aptitude to learn and effectively operate systems, computer-based applications, equipment, and tools utilized in the daily operating environment.




• Ability to exercise common sense judgment within defined practices and procedures to resolve appropriate action.




• Good analytical, multitasking, and time management skills




• Ability to work effectively and collaboratively within a team.

Preferred:

• Associate degree or equivalent work experience




• Experience with database-driven software.




• Experience working cross-functionally to meet internal and external client needs.

Base Salary Range: Min: $49,300 Mid: $64,000 Max: $78,700 (Location: Seattle)

Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.

Benefits

At the Federal Reserve Bank of San Francisco, we offer a wonderful benefits package including Medical, Dental, Vision, Pretax Flexible Spending Account, Paid Family Leave Care, Backup Child Care Program, Pretax Day Care Flexible Spending Account, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and an unheard-of Retirement / Pension. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

At the SF Fed, we believe in the diversity of our people, ideas, and experiences and are committed to building an inclusive culture that is representative of the communities we serve.

The SF Fed is an Equal Opportunity Employer. 

#LI-Onsite

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Operations Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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