Federal Staffing Resources dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Title: Patient Appointing Service (PAS) Clerks - Healthcare
Pay: 21.00-25.00 per hour Health and Welfare fringe benefits - $4.93 per hour Pay Type: Hourly
Patient Appointment Services (PAS) Clerk job in Tacoma, Washington.
Veterans and Military Spouses Encouraged to Apply
Civilian position supporting the military community at the Puget Sound Military Appointing Center
Benefits/Compensation:
$21.00 - 25.00 per hour
Health and Welfare Fringe Benefits: $4.93 per hour
Paid Time Off - 10 8-hour days
Paid Holidays - 11 days
Paid Sick Time - 2.154 hours for every 80 hours worked accrual rate
Company-funded match and safe harbor 401(k)
Medical, Dental and vision plans available
Life insurance and accidental death plans available
Short-term and long-term disability plans available
The Puget Sound Military Appointing Center is a centralized services center that serves as the primary point of contact for PSMHS beneficiaries as they seek healthcare services, and is therefore a critically important resource in our healthcare delivery system.
Call center manages inbound and outbound calls from beneficiaries
Serve an important role in scheduling and coordinating appointments with other PSMHS MTFs in order to meet beneficiary health care needs within TRICARE access standards.
Patient Appointing Clerk services span a range of functions to include, but not limited to,; verifying beneficiary eligibility via the Defense Enrollment Eligibility Reporting System (DEERS) system, updating patient demographic information, and scheduling beneficiary requests for MTF primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling.
Completing outbound calls to facilitate the timely scheduling of specialty appointments in support of specialty referrals generated by an MTF Health Care Provider.
Outbound calls to facilitate scheduling of preventative health appointments and surgery reminder calls.
Processing Secure Message Service transmittal requests for appointments, drive-time mapping capabilities in support of specialty care appointing, as well as outbound letters to beneficiaries referred for MTF specialty care.
Duties
Schedule, reschedule, and/or cancel appointments as well as correct appointment booking errors for all inbound and outbound calls and correspondence IAW DHA business policies and procedures.
After validation of eligibility, the appointing agent shall interpret the beneficiary's request for an appointment and apply the appropriate appointing criteria and directives to the request IAW DHA IPM 18-001.
Ensure appointing agents cancel, and if appropriate, reschedule beneficiary appointments at the request of the beneficiary IAW PS eMSM standardized business procedures.
Maximize utilization of direct care capacity and will ensure that beneficiaries are scheduled at a PS eMSM MTF within DHA ATC standards as well as drive time standards from residence to MTF
Patients will be scheduled for MTF healthcare appointments in accordance with access to care and specialty drive-time standards.
Responsible for mailing specialty care appointment information to beneficiaries
Validate DEERs eligibility
Employ standard customer service scripts provided by the PSMHS for all PAS, RMS, and CLRS staff to optimize a positive patient experience.
Must report up to management and stakeholders as required
Adhere to all rules and regulations including but not limited to HIPAA, TJC
High school diploma or General Educational Development (GED) equivalency
Skilled in Word, Excel, Access, and other software programs
Excellent communication, interpersonal and customer service skills
Able to define problems and obtain solutions
Must be able to obtain clearance to access the work site and be granted a Common Access Card (CAC).
Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
Healthcare administrative experience - preferred
Come join our team of healthcare professionals!
#FSRTECH
www.epicgovernment.com
Epic Government employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, Epic Government has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide.
Epic Government is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces!
Epic Government is an Equal Opportunity Employer: disability/veteran/military spouse
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
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