Job Description:
Burke & Herbert Bank & Trust

CLASSIFICATION

Non-Exempt

REPORTS TO

Director of Loan Operations

JOB DESCRIPTION

Summary/Objective

The Loan Quality Control Manager is responsible for leading the design, development, execution, and maintenance of the organization’s loan Quality Control (QC) program. The role ensures compliance with federal and state laws, agency/GSE requirements, investor guidelines, client requirements, and internal credit policies and guidelines. The QC Manager supervises the QC team, oversees pre- and post- closing reviews, identifies risks, and works with stakeholders to address deficiencies and improve performance.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Design, develop, execute, and maintain the Quality Control (QC) program, including sampling, auditing, questionnaires, and test plans utilizing industry-standard practices.
2. Supervise QC Analysts to meet QC program requirements, including quality control testing, reporting deadlines, performance goals, and KPIs.
3. Sample and identify loans for review, preparing data files for monthly testing.
4. Conduct periodic file reviews, including discretionary, ATQ, and high-risk area reviews, as identified by management.
5. Build and maintain strong relationships with business units and vendors to address issues, identify weaknesses, and determine root causes of deficiencies.
6. Develop and implement action plans to address defects and mitigate risks, tracking progress to completion.
7. Create comprehensive reporting and trend analyses to measure performance and identify areas for improvement.
8. Ensure professional and timely communication of findings to business units, senior management, and GSEs.

Other Duties

1. Provide insights and recommendations to refine QC processes and enhance team performance.
2. Support audits or reviews conducted by external entities such as investors, agencies, or regulators.
3. Stay current on industry changes, trends, and updates impacting quality control and compliance.

Skills/Abilities

• High degree of professional ethics and integrity
• Proven management experience to effectively lead staff
• Strong organizational and detail-oriented abilities
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and work independently
• Proficient in learning and applying audit and other systems quickly
• Teamwork-oriented with excellent problem-solving skills

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and filing cabinets. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Limited local travel may be required for this position.

Education and Experience

Required Qualifications:

1. Associate’s degree in Business Administration or a related field. Experience can be substituted.

1. 5+ years of QC experience with FHA, SBA, VA, USDA, FNMA, FHLMC, and related financial services organizations.

1. Knowledge of federal and state laws impacting mortgage servicing, including TILA, ECOA, FCRA, RESPA, the Fair Housing Act, and others.

Desired Qualifications:

1. Experience with QC programs such as AuditGenius.
2. Familiarity with investor and insurer requirements.
3. Competency in trending analysis and report creation.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

PI256499750

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