Milwaukee Mitchell International Airport


Vino Volo


The Wine Associate is responsible for being a role model for team members in charming and captivating Vino Volo customers through sophisticated customer service and wine expertise at the tasting bar, in the tasting lounge, or in the retail section of the store. They lead and deliver exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of wine and food menus to take orders, answer questions and make suggestions. You will create and deliver first-class experiences for the traveling public by impressing customers with the Vino Volo experience. The primary goals of the Associate are to 1) impress customers with the quality of the Vino Volo experience; and 2) sell flights, glasses, food pairings and retail bottles of wine to these same customers.


In joining our team, you commit to supporting this mission by demonstrating our service standards at all times and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.



DUTIES AND RESPONSIBILITIES:



All Vino Volo positions, including the Wine Associate, require that you embody a positive company image by providing courteous,
friendly, and efficient service with to customers and team members at all times. We invite you to embrace our family culture by
following the Vino Volo core values: Be Extraordinary, Cultivate Community, Plant and Grow, and Share the Wine.
The following are intended as basic requirements. Success will come to the individual who can expand upon these job
requirements and truly provide a memorable experience. These requirements/functions may change throughout their
employment.



DUTIES AND RESPONSIBILITIES:

* Must love and take care of guests!
* Must have a passion for guest service.
* Exceed First Class Service standards and behavior with every guest, business partner, and peers.
* Treat guest and peers in accordance with the core values of the company
* Warmly greet and acknowledge guests promptly.
* Present the menu, answers questions, and makes suggestions regarding wine, food, and service.
* Engage with guests in a friendly and professional manner. Create a lasting first and last impression.
* Responsible for wine knowledge including, but not limited to flavor profiles and talking points of current list alo with our pricing guidelines
* Assist with new employee training
* Actively up-sell guests on food, wine and merchandise in order to enhance their experience
* Totals bill accurately and accept payment following established guidelines.
* Process all point of sale transactions in a quick, efficient manner while complying with the company's Cash Handling and Loss Prevention Standard Operating Procedures.
* Know all specials and back-bar offerings
* Build guest loyalty and enhance selling skills through the use of available training materials.
* Works together with fellow employees and management to ensure that all guests have the best experience possible.
* Following our service standards which requires having a positive attitude and the ability to work well under pressure with cooks and other staff.
* As an Associate, we expect that you assume the role of a salesperson with a commitment to upsell, increase check average, compete in sales incentives, and promote the brand.
* Maintain a clean organized work environment
* Support other areas of the bar as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation.
* Responds appropriately to guest concerns.
* Complete all side work duties which may include sweeping and mopping.
* Follow opening and closing procedures
* Enthusiastically supports decisions once they have been made by management.
* Maintain current adult beverage certification. Ensure responsible service of alcohol.
* Accountable for compliance with all local, state, federal laws, and regulations including those relating to food safety.
* Other duties as assigned.


#PL



EDUCATION, EXPERIENCE, CERTIFICATIONS:



* High school diploma or equivalent required; two-year college degree is favored.
* Work experience must include one or more years as a server in a well-respected full-service restaurant, wine baror equivalent position in the hospitality industry.
* All applicants must be 21 years of Age



POSITION QUALIFICATIONS:

* Skilled at and enjoys delivering excellent customer service
* Enthusiasm for wines and a desire to learn more about wines
* Highly responsible and reliable
* Experienced with and proficient in using retail point-of-sale systems
* 21 years of age or older (must be able to taste and evaluate product)
* Must be able to pass the required TSA screening and background check
* Ability to communicate in English effectively, both orally and in writing.
* Able to work overtime or late into the evening in the event of flight delays.
* Able to carry and balance a flight of wine
* Able to push, pull, lift and/or carry up to 50 pounds