Job Description:

Applications will be accepted through December 26, 2024 - Apply on-line at www.wfec.com

A Systems Analyst I, II, or Senior in the IT Operations Department is open for placement. This one position could be filled at a Systems Analyst I, II, or Senior Systems Analyst level based on the applicant's education and experience, see the Qualifications section for additional requirements.

SUMMARY: Under the general supervision of the IT Operations Supervisor, the Systems Analyst I, II or Senior provides software support for various business functions. The incumbent acts as the lead contact and resource for software projects for departments or corporate-wide projects. The incumbent scopes, costs, plans, implements, tests and integrates computer software to accomplish defined business activities. In addition, the incumbent provides ongoing support of commercial software systems developed by the Information Services staff or from outside sources. The incumbent works closely with internal customers to obtain desired solutions. The incumbent also complies with all applicable North American Electric Reliability Corporation (NERC) critical infrastructure protection (CIP) Cyber Security Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: other duties may be assigned. Works closely with business systems internal customers to identify needs, software issues, reliability issues, and assumed outcomes for existing computer software systems and projects. Maintains knowledge of PeopleSoft software tools, processes and administration to support customer needs. Provides technical support of human resource applications, such as payroll, benefits and recruitment. Provides technical support of commercial business systems including accounts payable (AP), accounts receivable (AR), general ledger (GL), budgets, projects, purchasing and inventory applications. Provides technical support of maintenance management, GIS mapping, various APEX applications and badge security systems. Develops and implements approved requests for customizations. Evaluate and test patches. Re-applies customizations after patches applied. Develops custom software using Oracle development tools. Ensures compliance with applicable NERC CIP Cyber Security Standards.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability: Able to deal with frequent change, delays, or unexpected outcomes; Adapts to changes in the work environment; Changes approach or method to best fit the situation; Manages competing demands.

Analytical: Collects and researches data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses experience to complement data.

Cost Consciousness: Conserves organizational resources; Develops and implements cost saving measures; Works within approved budget.

Customer Service: Manages difficult or emotional customer situations; Meets commitments to Customers; Responds promptly to customer needs; Responds to requests for service and assistance; Solicits customer feedback to improve service.

Oral and Written Communication: Able to read and interpret written information; Demonstrates group presentation skills; Listens and gets clarification; Participates in meetings; Presents numerical data effectively; Responds well to questions; Speaks clearly and persuasively in positive or negative situations; Varies writing style to meet needs; Writes clearly and informatively.

Planning/Organizing: Develops realistic action plans; Prioritizes and plans work activities; Sets goals and objectives; Uses time efficiently.

Problem Solving: Develops alternative solutions; Gathers and analyzes information skillfully; Identifies and resolves problems in a timely manner; Uses reason even when dealing with emotional topics; Works well in group problem solving situations.

Professional Knowledge: Generates creative solutions; Pursues training and development opportunities; Shares expertise with others; Strives to continuously build knowledge and skills; Translates concepts and information into applications; Uses feedback to modify recommendations.

Professionalism: Accepts responsibility for own actions; Approaches others in a tactful manner; Follows through on commitments; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.

Teamwork: Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Supports everyone's efforts to succeed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skills, abilities, and behaviors required.

Education and Experience:

Systems Analyst I - ($70,432 - $106,980) - A Bachelor's degree in a Computer Science, Information Services, or a related field. Directly related experience working with software applications in a development or system/business analyst capacity preferred. Directly related experience may be substituted for education at the rate of two (2) years of experience for one (1) year of education.

Systems Analyst II - ($87,097 - $135,089) - A Bachelor's degree in a computer or information systems related field and five (5) years of progressively responsible experience working with PeopleSoft enterprise business software (or a similar ERP system) in a development or system/business analyst capacity preferably in a utility setting, is required. Knowledge of financial business processes and multiple programming languages is also required. Oracle APEX experience is preferred. Directly related experience may be substituted for education at the rate of two (2) years of experience for one (1) year of education.

Senior Systems Analyst - ($96,064 - $150,571) - A Bachelor's degree in a computer or information systems related field and seven (7) years of progressively responsible experience working with PeopleSoft enterprise business software (or a similar ERP system) in a development or system/business analyst capacity preferably in a utility setting, is required. Knowledge of financial business processes and multiple programming language is also required. Oracle APEX experience is preferred. Directly related experience may be substituted for education at the rate of two (2) years of experience for one (1) year of education.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical documents and procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, clients, customers, and the general public.

Math Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry, trigonometry, calculus and differential equations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Ability to use applicable computer programming languages related to enterprise business systems. Proficient at operating personal computers using Microsoft Office Suite.

CERTIFICATES, LICENSES, REGISTRATIONS: This job requires a current driver's license.

WORK SCHEDULE REQUIREMENTS: Normally works a daytime weekly schedule but may be required to work extended hours and travel on short notice as needed.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, and use hands to finger, handle, feel and reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision. Hearing and vision must be normal or corrected to normal.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. In accordance with WFEC Administrative Procedure 805-Alcohol and Drug-Free Workplace this position is classified as "safety sensitive".

MUST MEET ALL PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

WFEC IS AN EQUAL OPPORTUNITY PROVIDER AND EMPLOYER

MINORITIES, FEMALES, DISABILITY, AND

VETS ARE ENCOURAGED TO APPLY

EOE/AA/M/F/DISABILITY/VETS

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