Job Summary: The Retail Front Desk Manager oversees front desk operations, including guest check-ins, check-outs, and reservations for the campground. They also manage the retail store and ensure that staff and resources meet financial goals. A key aspect of their role is fostering a team environment for exceptional customer service while ensuring consistent staff performance and accountability in both the retail and lodging operations.
Job Description:
ESSENTIAL FUNCTIONS- FRONT DESK
Assist in planning daily operations, analyzing sales and revenue, ensuring budget compliance, and overseeing unit-specific duties to increase sales.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Perform unit opening and closing procedures.
Establish and implement loss prevention procedures.
Merchandise inventory to maximize sales and profit potential. Direct and implement promotional strategies and programs.
Merchandise inventory to maximize sales and profit potential. Direct and implement promotional strategies and programs.
Work with the Visual Merchandising Manager to create product displays that align with brand standards and ensure stock levels meet sales trends.
Enter new merchandise data into the POS system accurately to keep track of inventory smoothly.
Monitor and manage the cleanliness and safety of campground facilities.
Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk and retail staff.
Respond to guest inquiries and resolve customer complaints.
Adhere to standards for maintaining and upkeeping the unit's equipment, housekeeping, sanitation, dress code, and cash control to ensure a safe facility environment. Report on Safety issues to the General Manager.
Manage reservations for RV and tent sites, ensuring accurate bookings and optimal campsite assignments.
Ensure campground facilities are clean and safe while enforcing policies for guest satisfaction.
ESSENTIAL FUNCTIONS- RETAIL
Manage and successfully maintain a smooth, efficient, effective, and profitable store and lodge.
Managing inventory levels and ordering new products
Ensure that staff understand and can successfully execute all facets of their jobs, including but not limited to cash handling, re-stocking, merchandising, and customer service.
Cultivate a collaborative and productive team environment.
Ensure compliance with existing health and safety regulations.
Coordinate, analyze, observe, meet deadlines, and make decisions that reflect GSI company strategies.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma. A bachelor's degree or related customer service experience is preferred.
Clerical skills, including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency with the ability to utilize MS Outlook, Word, and Excel.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Manage all controllable costs to keep operations profitable.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone, and other communications skills.
Experience in managing and training a team of at least four.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
