Job Description:

Position summary

We seek applicants who are positive, professional, and able to move from one call to another while making the caller feel as if s/he is the most important caller of the day.

Qualifications

You are required to have:

• A minimum of one year of experience working in a customer service related field


• An understanding of excellent customer care concepts


• Proficiency with computer skills (internet browser, email, ability to learn new software)


• Good communication skills both written and oral


• Ability to communicate professionally with customers


• Ability to handle private and confidential information


• A work ethic that demonstrates dependability


• Ability to be thorough and complete in tasks

Additional preferred qualifications:

• Work experience in a call center


• Good conflict resolution skills

Schedule

We currently have the following full-time shifts available:

• Tuesday through Saturday from 1 pm to 9 pm


• Sunday through Thursday from 1 pm to 9 pm

Location

This is a work from home position.

Benefits

Arvig offers a competitive wage and an excellent benefits package, including health, dental and vision insurance, 401K, Employee Stock Ownership Plan, PTO, holidays, education reimbursement, company service discounts and FREE internet*

Minnesota's Small Town, Employee-Owned Tech Giant

As one of the largest independent broadband service providers in the nation, Arvig serves residential and business customers throughout Minnesota and beyond. Headquartered in Perham, Minnesota, Arvig provides broadband and telecommunications services, including high-speed internet, TV, phone, home and farm security and business services.

With approximately 900 employees, we keep our quality standards of ownership, engagement, efficiency and knowledge top-of-mind as we conduct business every day. Our culture is built on leadership behaviors integral to our success, which include courage, humble, open-mindedness, integrity and respect. Having the best employees anywhere is what we consider to be the Arvig Advantage.

Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

*At your primary residence located in an Arvig service area.

Notice: If you are seeing this position posted on a job board other than the official Arvig career posting page, please know that any pay range included is not authorized or approved by Arvig and may not reflect the actual pay rate for the position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Customer Experience (NS)

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