Job Description:

Operations Manager

We are looking for a Operations Manager for our Agawam, MA facility. In this role you will be responsible for managing the day-to-day activities and resources related to maintain a multi-million-dollar production operation. The position requires staff management, resources management, compliance and general oversight of the Center. Must understand, operate, and act in a hands-on capacity to process products through production system using standard processes. You will support sales and interact with customers but act as a driving force to achieve customer satisfaction by working with; understand customer needs, have a close relationship with the top 5-10% of customers.

The Operations Manger will also manage accounts and work through customer issues. You will oversee and ensure customer satisfaction by administration of Quality Systems and adherence to BHQ production and maintenance standards.

This person must work to establish a well-trained, highly motivated and effective work force. The Center Manager will be responsible for Production Scheduling, delivery, building shift models to meet customer needs. This person will be managing van routes; managing customer expectation and expedited delivery as needed. You will need to manage a dedicated workforce with respect to employee development, cross-training, succession planning, and administrative approvals, etc. including performance management, hiring, and terminations.

The Operations Manager will also work with regional sales to facilitate generating new business by meeting customer specifications and facilitate Production Technology through understanding the operations of the equipment and their applications. You will have P/L Responsibility and will manage budgets, run efficiency reports, analyze purchasing and labor decision effects on P/L, decision of equipment utilization on profitability.

Your Responsibilities:

• Direct supervisor for all center production employees.
• Interact with Customers to maintain effective working relationships.
• Daily Management of all Center Production Activities including Management/Implementation of Corporate and BHQ Directives/initiatives, Administration and Adherence to Quality and Safety systems at Center Level.
• Responsible for partnering with sales team to drive business development and promote CCM improvements.
• Responsible for motivating, coaching, and developing employees.
• Controls costs related to doing business relative to his/her production location.
• Works to develop and maintain a team atmosphere.
• Provide ethical leadership.
• Responsible for bringing ideas for our best practice program to HSE, ISO, Operations, Quality, etc.,
• Responsible for management of actions resulting from internal and external audits.

Your Profile:

• Bachelor's degree in engineering preferred, Experience substitutes
• 2-4 years of experience managing people
• 3-5 years of experience with managing production outcomes according to customer specifications; Previous Coating industry experience preferred
• Experience working through manufacturing/ Production environment to working the production cycles to deliver products on time
• Knowledge of Quality ISO certifications to ensure the center passes
• Progressive management responsibility
• Strong Engineering, Interpersonal and customer service-oriented skills
• Proficiency with Microsoft Office tools ie. Word, Excel, Powerpoint etc..
• Excellent verbal and written communication skills
• Strategic, systematic thinker, problem solver
• Well organized
• Proven Record of training employees about safety and production
• Strong working knowledge of Environmental Protection Agency (EPA) and the Occupational Safety and Health Administration (OSHA) regulations

We offer:

Aside from a dynamic global culture and leading market position, we are proud to offer our employees development opportunities, competitive salary and a robust benefit program ALL available on first day of employment!

The perks and benefits of working at Oerlikon include the following:

• Comprehensive medical and prescription drug plan with low premiums, company sponsored HSA contributions and without cumbersome waiting periods to keep you going strong.
• Excellent Dental and Vision coverage.
• Employee Assistance, Financial and Wellness programs to help improve all aspects of your life journey.
• 401(k) retirement savings plan with significant company match and financial planning and education options to help you achieve your retirement goals
• Tuition reimbursement and internal education resources to satisfy your love of learning so you can continue to grow with us!
• Generous paid time off to support your physical and mental wellbeing.
• 12 paid company holidays to occasionally extend your weekends or time off.
• 100% company paid life insurance and disability insurance
• Employee Referral Bonus program because why not to bring your friends to work every day!

Why Oerlikon:

Our curiosity and passion to succeed, has enabled us to create an environment in which innovation and innovators thrive. Whatever your profession, skills and ambitions, you'll find we offer a role in moving the needle on some of the most pressing technology challenges in our industry. As a member of our team, you can engage your best ideas to advance sustainability on a global scale.

#joinoerlikonus#joinourteam

Are you curious? Then release your passion to succeed and APPLY to discover how you can help us build a better world and realize how you can make a personal difference by joining our global team! Our commitment is your success!

About us

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 11,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Oerlikon is an Equal Opportunity Employer striving to promote a diverse and inclusive workforce, and is dedicated to unbiased recruiting, hiring and employment practices. Oerlikon takes affirmative action to ensure candidates are considered without regard to their race, color, national origin, ancestry, religion, creed, age, sex, pregnancy, sexual orientation, gender identity, genetic information, marital status, parental status, disability, veteran status, and any other legally protected characteristic. If you'd like more information on your EEO rights under the law, please click here Know Your Rights.

If you are unable to complete an application or respond to a job opening because of a disability, please contact us at Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or requests.

Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Learn more about Oerlikon:
https://www.oerlikon.com/en/brands/

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