The Sales Coordinator provides world class customer service to our internal member companies and external customers, as the voice of the customer regarding customers’ orders. Acts as a liaison between the project managers of each member company and production with status updates regarding production work orders. Must have the ability to think strategically, perform tactically, and work comfortably in a busy department. Excellent oral and written communication skills are essential. This position will be based in Agawam, MA.

Job Responsibilities:

• Is the main point of contact; develops strong working relationships between project managers, onsite production team, and Manufacturing Representatives regarding customer orders.
• Provides guidance to ensure customer inquiries and complaints are handled and processed in accordance with company procedures and objectives.
• Works in a fast-paced environment, providing customer service such as same day responses regarding production orders, ship dates, product specification sheets, samples, and general product inquiries.
• Use our ERP system to pull up and update Sales orders and suborders.
• Responsible for getting sign off and keeping track of expedite requests for future orders.
• Handles same day priority requests.
• Review shortage lists and other information received regarding needed parts, materials and supplies.
• Check receiving department areas to ensure prompt processing of urgently needed items.
• Quoting process for Internal Customers
• Exception/Same Day/Expedite/Quick Releases-- Owner from receipt to shipment.
• Review new daily drop in shipments, and production meetings attendance
• Miscellaneous Administrative & clerical tasks as required.
• Will act as a backup for the planner/scheduler
• Knowledge of SPS Commerce or Electronic Data Interface (EDI)
• General filing and document control.

Job Requirement:

• High School diploma or GED Equivalent. Industrial or Mechanical background. Previous Customer Service experience supporting internal sales departments a plus. Experience in office setting working in an administrative role wearing multiple hats.
• Custom/project-based sales background preferred.
• Proficient level of competency in using Microsoft applications such as Word, Power Point, Excel, Outlook and general PC knowledge.

Catalyst offers a friendly and professional working environment that supports career and personal development that includes a competitive compensation package and comprehensive training programs.

Catalyst is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identify or protected veteran status.

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