Job Description:

Position Title: Help Desk Representative


Department: Information Technology

Work Type: Full time

Workplace Type: On-site

Description

RMC is hiring a Help Desk Representative to support our Navy customer at the Washington Navy Yard (WNY) in Washington, DC, and occasionally in Bethesda, MD. The selected applicant will be expected to provide Tier 0, 1, and 2 IT and cybersecurity support services to address issues with end-user computers, ancillary devices, printers, and software. Job responsibilities include:

• Correcting faults, improving performance, and supporting the availability of the WNY RDT&E Network.
• Maintaining the functionality and capability of WNY end users and customers.
• Providing Enterprise Service Desk/User Support services to include reporting and metrics, spillage, and incident handling reporting.
• Conducting computer and IT troubleshooting, imaging and computer rebuilds, token and account management, and cybersecurity preventive maintenance.
• Providing support and troubleshooting the Navy’s Microsoft 365 Flank Speed environment.

Requirements

• An active DoD SECRET clearance is required to start. The applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
• Minimum of two years experience providing help desk support for networks, web applications, software, and hardware in a Windows operating system environment.
• Must possess an IAT I baseline certification (one from the following list) :

• CompTIA A+ (CE) Certificate
• CompTIA Network + (CE) Certificate
• SSCP Certificate
• CCNA Security Certificate
• CND Certificate

• Must possess certifications/trainings in at least one of the following Operating Systems (Microsoft) to start: Windows 10, Windows 11. All other trainings listed must be completed within 6 months of onboarding and the most current advanced level trainings must be maintained thereafter.

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees. RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. We also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $50,000 to $75,000 (annually).

PI256215705

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