The Inside Sales Account Manager is responsible for maintaining an existing customer base. This includes order management (order processing), pricing, credit, service issues, and quality. This role will generate revenue by processing quotations and orders, influencing delivery requirements and delivery performance, and optimizing equipment efficiencies and freight costs.This position requires heavy team collaboration and communication, best supported by a hybrid work environment. Employees gain the best of both worlds, collaborating in-person, while having the flexibility to work remote on specific days.
Job Responsibilities/Accountabilities:
Maintain existing customer account base - order management, pricing, credit, service issues, and quality.
Account development - order history, product knowledge, SLA's, inventory, sales performance, cost to serve, inbound lead qualification
Competitive landscape - market trends including pricing, products, delivery schedules, service platforms, etc.
Key Skill Sets:
Understanding of customer requirements
Strong independent initiative
Time management
Team collaboration
Systems knowledge
Professional Experience/Qualifications:
Bachelor's Degree or minimum 3+ years of experience in an inside or outside sales environment
Proficient in Microsoft Office (Excel, Word, and PowerPoint)
Ability to leverage technology, where appropriate
Excellent communication and interpersonal skills
Demonstrated problem solving skills
Preferred Qualifications/Professional Experience:
Experience working in a CRM such as salesforce.com
Sales experience
Prior Export Experience
Bilingual (English, French and Spanish) capabilities a plus
Domtar is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
#LI-Hybrid
Domtar is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, color, sex (including gender identity or expression, sexual orientation, and pregnancy), marital status, religion, national origin, genetic information, disability, or veteran status.
