Cash-Wa Distributing is the largest privately held broad-line food distributor in the Mid-West. We pride ourselves on our customer service and family values. If you are looking for a place where you can have direct customer impact come look at Cash-Wa!
Job Responsibilities:
On a daily basis, this individual will be responsible for working in a professional team environment and performing various duties that will include but are not limited to:
Greet visitors with a positive and helpful attitude and record in visitor log
Assist the sales team by processing customer orders for pickup
Take orders by telephone, enter data into ordering system
Serve as the main point of contact for customers at the Will Call desk by assisting them over the phone and in person with Will Call pick up orders
Ensure accurate and timely order fulfillment; collaborate with warehouse staff to verify orders are ready for pickup
Answer customer inquiries and resolve issues
Maintain organized records, assist in tracking order statuses, and provide reports as needed
Work with Vendors, Brokers and Sales Associates to optimize sales opportunities through samples and receipt of special delivery products
Scans and uploads daily Bill of Lading documents
Balances Will Call transactions daily and closes up front reception area
Job Requirements
High School Diploma or GED
Must be able to read and write English fluently as relates to job requirements
At least 1 year customer service experience strongly preferred; comfortable working over the phone
Preferred background in food service, restaurant or distribution center operation
Excellent oral and written communication skills with the ability to organize and prioritize to meet deadlines
Basic telephone, computer and data entry skills, including Microsoft Office Suite and 10 key
Professional attitude and appearance required
Strong attention to detail
Basic mathematic skills
Ability to handle multiple tasks and meet deadlines in a fast-paced environment
Ability to understand and respond to the needs of both internal and external customers
Ability to pass a pre-employment drug screen
Monday - Friday, 8am - 5pm. Must be willing to work rotating Sundays
Essential Functions: Constant* sitting; Constant use of arms, hands, fingers to perform desk-top duties and utilize computer; Constant use of speech and hearing abilities both on phone and in-person; Occasional** lifting up to 20 lbs *Constant 80% + **Occasional less than 10% CWD is an EEOC employer and considers all applicants without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other basis protected by law.
