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The University of Miami/UHealth Department of Otolaryngology is currently seeking a full time Sr. Practice Manager to work in Miami, FL. The Senior Practice Manager (H) directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager (H) develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational. Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.
CORE JOB FUNCTIONS
Manages and coordinates the activities of office and clinic personnel.
Approves time and attendance documents.
Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.
Maintains and adjusts job descriptions for department staff.
Sets goals and objectives for support staff and evaluates their performance.
Trains or facilitates the training of personnel within the assigned division(s).
Participates in customer service and leadership training.
Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.
Develops and implements an inventory control system for supplies and materials required by the practice.
Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
Bachelor's degree in relevant field
Experience:
Minimum 5 years of relevant experience
Knowledge, Skills and Attitudes
Knowledge of business and management principles.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop and train others.
Ability to maintain effective interpersonal relationships.
DEPARTMENT ADDENDUM
Department Specific Functions
Monitors and facilitates optimization of provider templates.
Facilitates ordering of equipment and or instruments as needed to support provider practices.
Liaisons with stakeholders, as needed, to support contract and agreement review and approvals to support division needs.
Oversees performance of the Surgical Scheduling Supervisor, including escalation support, monitoring of performance metrics and implementation of optimization initiatives.
Supports educational offerings of the division with logistical support.
Maintains and updates, in collaboration with division Sr. Administrative Assistant team, provider credentialing, Kyrus and marketing materials.
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The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
