Description: One of our largest clients is currently seeking a Patient Service Representative to join their team in Mount Pleasant, PA!
The Patient Service Representative - is responsible for coordinating and maintaining a positive customer experience while performing pre - registration, registration, scheduling, and business office functions. Must possess excellent customer service skills. Be able to interact in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments within the Excela Health system. Attention to detail and the ability to work well under pressure is essential. Also must be able to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.
This job will have the following responsibilities:
Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experience
Greets the customer in a polite and professional manner whether face - to - face or on the phone, determines needs and responds appropriately and courteously
Responds to customer issues (intra - departmental, inter - departmental, and public) timely and to the satisfaction of the customer
Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycle
Other duties will be discusses
Qualifications & Requirements:
High School Diploma/GED
Proficient with technology
Medical customer service experience
I look forward to speaking with you!
Dustin Buchanan National Healthcare Recruiter, The Judge Group dbuchanan@judge.com
Contact: dbuchanan@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
