Job Description:

Category:: Corrections (Essex County)

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Department:: Essex County Sherriff's Dept (Middleton) - 9235

Locations:: Middleton, MA

Posted:: Nov 26, 2024

Closes:: Open Until Filled

Type:: Full-time

Ref. No.:: 317620

Position ID:: 183476

Job Description:

POSITION: Full-Time IT Help Desk Support (EDP Systems Analyst I): Essex County Sheriff's Department; 20 Manning Street, Middleton, MA, position includes travel within the Essex County Sheriff's Office Continuum; 37.5 hours per week, Monday/Wednesday/Friday 8:00am - 4:00pm, Tuesday/Thursday 12:00pm - 8:00pm; AFSCME Unit I Position; Grant Funded Position

SUMMARY: The IT Help Desk Support, reporting to the Assistant Director of Operations, will configure, install, maintain, upgrade and manage computer hardware and peripherals; recommend and implement improvements to the computer inventory on campus to meet current and future business requirements within a correctional facility. The position assumes responsibility for setting up, operating, troubleshooting and maintaining instructional technology and content-delivery systems. This position will support instructors, staff, and students in education programs across the 5 ECSD locations.

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

• Provide prompt instructional technology support, including accessing and utilizing the ECSD and related databases and Blackboard


• Provide comprehensive guidance, expertise, and support to faculty and staff utilizing OMS, with a particular focus on navigating and utilizing the Education tab effectively


• Assist staff in the setup, operation, and troubleshooting of instructional technologies such as smartboards, projectors, and interactive displays.


• Facilitate staff and student access and use of instructional software and educational application, e.g., Essential Education, MOS test preparation, etc.


• Assist in the training of staff and students on the proper use of instructional technologies.


• Troubleshoot LMS-related issues and provide guidance on course management, content upload, and student access.


• Create, update, and maintain technical and user documentation. Produce documentation on problems encountered, information bulletins, and user support handouts and directives.


• Work with ECSD IT staff to support Participate in preventive maintenance of systems including loading software patches, perform operating system upgrades, etc.


• Maintain accurate records of support requests, resolutions, and follow-up actions.


• Work closely with ECSD IT team to ensure compliance with security protocols and policies related to technology use within the correctional facility.


• Handle inquiries from students, faculty and staff on computer or IT related questions.


• Oversee the inventory and maintenance of laptops, ensuring they are updated regularly, functioning properly, and available for use by staff and inmates as needed.


• Evaluate and recommend websites and applications for whitelisting, ensuring they provide valuable educational, legal, or rehabilitative resources while adhering to security and regulatory guidelines.


• Assist at other sites when necessary.


• Other duties as assigned.


• The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specspers/EDP Systems Analyst.doc
  

Requirements:

MINIMUM QUALIFICATIONS:

• Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in electronic data processing work the major duties of which included computer programming and/or computer systems analysis, or (B) any equivalent combination of the required experience and the substitutions below.


• SUBSTITUTIONS:
  
  
  • An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required experience.*
  
  
  • A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for the required experience.*
  
  
  • A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required experience.*
  
  
  • An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required experience.
  
  
  • Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required experience.
  
  
  
  

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

• Able to think strategically and conceptually while managing details.


• Must be able to lead a small team of peers.


• Must be able to lift up to 50 pounds of equipment. Some twisting and turning with equipment install and inventory process.


• Must be able to learn and understand MA state rules, regulations, and guidelines for procuring goods.

PREFERRED QUALIFICATIONS:

• Familiarity with educational technology and learning management systems


• Bilingual (Spanish/English)


• Experience working with and supporting a culturally diverse population

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

Additional Information:

SALARY: $2,425.55 - $3,446.73 biweekly ($63,064.30 - $89,614.98 annually). Pay grade 19; An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

ANTICIPATED START DATE: ASAP

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and/or how you may be best suited for the role


• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery

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