Job ID: 2024-4369 Type: Full-Time # of Openings: 1 Category: Customer Service Remote-USA
Overview
The Warranty Analyst is responsible for ensuring that warranty claims and concealed damage orders are processed in a timely manner while ensuring credits are issued promptly. The analyst will provide training for new service companies and distributors on proper use of the warranty system. This role will be primarily remotel, with the requirement to come onsite for meetings as needed.
Responsibilities
Serve as a point of contact to customers, answering warranty-related questions and working to answer customers' warranty-related questions and resolve concerns
Collaborate with internal stakeholders & support internal and external requests
Assess opportunities to improve systems and/or processes; Assist in developing and implementing solutions
Assist in vendor recovery efforts related to warranty
Qualifications
Experience and Education:
High school diploma or equivalent required
Two-year Associate degree or equivalent experience, preferred
Completed training in Computer Software Programming/Use, Business Administration, Marketing or other related business fields, preferred
Skills and Abilities:
Systems-proficient; Particularly Microsoft Office products including Word, Excel, Outlook, Access, and PowerPoint
Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholders
Solid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while meeting deadlines
Customer-centric; adept at cultivating relationships and consistently delivers an efficient, positive customer experience
Demonstrates curiosity; Strong analytical and research skills, leverage multiple sources of data to proactively identify appropriate solutions
Travel:
No regular travel required; Ability to travel as needed
Standard and Physical Requirements:
Position involves sitting long periods, standing, manual dexterity, stooping, bending and minimal lifting
Alliance Team Members Demonstrate DRIVE:
Dedicated: Follows through on commitments. Strong say/do.
Respectful: Acts with integrity and values diverse perspective.
Innovative: Always looking for a better way; leads change.
Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.
