Job Description:

RESPONSIBILITIES:

Kforce has a client in Redmond, WA that is seeking a Community Engagement Manager. Join us in bringing history to life for our community and enhancing the experience for players across the globe!

Community Engagement & Moderation:

• Actively participate in community discussions across forums, social media, and official channels, representing the company and fostering a positive environment


• Collaborate with and manage a team of volunteer moderators to ensure community guidelines are upheld, addressing issues promptly and respectfully


• Organize community events, AMAs, and contests to engage and reward players

Sentiment Analysis & Feedback Tracking:

• Regularly monitor community sentiment across platforms, synthesizing key takeaways, recurring themes, and areas of opportunity


• Report insights and actionable feedback to internal teams, working closely with game development, marketing, and support to address community needs and questions


• Utilize community metrics to track engagement, sentiment changes, and the impact of community initiatives over time

Community Strategy Development:

• Develop and execute a comprehensive community strategy, focusing on fostering loyalty, growing community engagement, and nurturing a positive, inclusive atmosphere


• Identify opportunities for unique community content, including guides, developer diaries, and fan spotlights to enrich the player experience


• Implement and evolve a community roadmap that aligns with game updates, marketing campaigns, and other key moments in Ara: History Untold's lifecycle

REQUIREMENTS:

• 3+ years in a community management role within the gaming industry or a related field


• Experience managing community platforms (forums, Discord, social media) and utilizing tools for sentiment tracking and analytics


• Background in working with moderator teams or volunteer management


• Strong written and verbal communication skills, with the ability to represent the brand effectively across different platforms


• Proficiency with social media and community management tools; Familiarity with sentiment analysis platforms is a plus


• Excellent organizational and multitasking abilities to handle various projects in a fast-paced environment


• Passionate about strategy games and familiar with the challenges and intricacies of managing game communities


• Empathy, patience, and a proactive approach to problem-solving


• Ability to think strategically, with a creative mindset for engaging players

Bonus Points:

• Familiarity with history/strategy gaming genre


• Experience with content creation, such as streaming, video editing, or blogging


• Understanding of SEO and digital marketing principles

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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