The Cash Management and Online Account Specialist is responsible for administering and supporting all Cash Management and Online Account products and services offered by the bank: including merchant remote deposit, online ACH and Wire origination services. The support Specialist works closely with the business development and commercial relationship managers to ensure commercial products and services are understood and properly offered to potential users.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Develop and maintain comprehensive knowledge of all cash management products and services. Ensures compliance with all legal and regulatory requirements following established policies and procedures related to commercial ebanking and remote deposit services.
Develop and maintain comprehensive knowledge of the Bank's online account process and complete the daily review of all online accounts.
Provides customer service for cash management and remote deposit clients, troubleshooting and resolving problems.
Consults and coordinates efforts with the business development staff and credit departments to onboard new customers to cash management products, consulting on fees, and setting up new customers on the appropriate system and with ongoing reviews.
Directly involved with management in establishing parameters and risk procedures to be used with cash management services and responsible to ensure those processes are carried out within the bank's policies and regulatory requirements.
Coordinates delivery of all e-banking services by completing customer service installation and training company staff as needed. Includes delivering and installing scanning equipment, security tokens and other products as needed. Evaluates customer's compliance with bank requirements for using check scanning services to include check endorsements, proper storage and destruction of scanned check.
Monitor and process customer online activities looking for anomalies and performing out of band callback verification on high-risk transactions. Maintains accurate records of customer contact for auditors and problem resolution as needed.
Assists Credit Administration with initial and ongoing customer reviews to ensure documentation is requested and received from clients or bank sales staff. Maintains accurate customer lists and associated transaction limits.
Maintains inventory of merchant scanners, security tokens, scanner cleaning products and ink cartridges for installation and replacement as needed. Purchases hardware from appropriate vendors to ensure adequate inventory is on hand for customer onboarding.
Maintain records of all cash management and remote deposit records including applications, agreements and set-up documents including associated agreements for ACH and Wire origination, self-assessments and requests for change in user access.
Processes and maintains records of customer fee assessments and evaluates all monthly customer transaction activities, performing collection of monthly fees through ACH collection entries or adjustment to customers account analysis.
Assists customers and staff to understand all benefits and features available with the bank's treasury cash management services. Ensures appropriate training of business development associates and clients on commercial service products and services. Attends joint customer calls with business development representatives as needed.
Serves as primary Audit contact regarding cash management and remote deposit services providing documentation as requested and answering operational procedure questions.
Assumes additional projects, assignments and other responsibilities as requested.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Affirmative Action/EEO Statement
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Three to five years of Bank Deposit Operations and/or Retail Banking experience including strong working knowledge of business deposit products, cash management services, merchant remote deposit services, ACH and wire services, data processing and other related services.
Demonstrated strong customer service skills and the ability to expand customer relationships with Bluestone.
Demonstrated ability to work independently.
Demonstrated ability to solve problems effectively.
Proven effective oral and written skills. Excellent verbal communication, technical writing skills, and presentation skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
Proficient word processing and spreadsheet skills that include Microsoft Office (Excel, PowerPoint, Word, and Outlook), online meeting and remote access software, and the ability to learn other software applications.
