This resource will be responsible for responding to customer requests within the defined SLAs, documenting, planning, and prioritizing multiple work orders and optimizing processes to profitably reduce the overall production support requests. Assist with small/medium size projects requiring configuration and unit testing in Kronos.
Project Details:
Work directly with customers to resolve production support issues in high volume complex Kronos Workforce Central 6.x environments
Administer Kronos Workforce Central application including application servers, devise managers, and SQL server databases
Maintain and troubleshoot Kronos 4500 & InTouch Terminals in Kronos Device Manager
Job Experience:
Experience testing, modifying, and troubleshooting system integrations that include SQL, WIM, and stored procedures
In depth knowledge and ability to analyze, develop and implement complex Kronos pay rule, security, workforce attendance and calculated accrual configurations
Proven experience to monitor application performance and provide recommendations to optimize system performance
Knowledge of business payroll/timekeeping practices in a distributed environment
Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides supplemental medical (we do not offer major medical), dental, vision, life, and disability benefit plans along with a 401(k) Retirement Savings Plan. Paid holidays based on eligibility and paid sick leave for applicable jurisdiction, as required. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email oxfordbenefitsgroup@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
