Harvard Business School (HBS) Executive Education offers more than 60 executive development programs annually. As part of the Marketing & Sales team, you will work with accomplished executives from all over the world who are considering our programs. In addition, you will surface insights from your customer interactions that will inform business decisions across HBS Executive Education. Candidates should have a customer-focused mindset and an aptitude for continuous learning.
Position Description
Serving as the primary point of contact for executives considering HBS Executive Education programs.
Consulting with executives on which program offerings best meet their learning objectives.
Outlining the HBS competitive positioning and advantage in conversations with individual and organizational prospects.
Helping customers navigate the program selection and application processes.
Building long-term relationships with potential applicants, past participants, alumni, and learning and development executives.
Presenting to current participants during lifelong learning information sessions.
Meeting with prospects and participants during designated office hours.
Representing HBS Executive Education at events and conferences as needed.
Contributing to the enrollment goals for the HBS Executive Education portfolio.
Sharing market and competitive insights with the leadership team to inform strategic decisions.
Elevating customer needs and pain points to drive customer experience enhancements.
Staying current on faculty research, program content, relevant leadership topics, and industry trends.
Maintaining inquiry, opportunity, and activity prospect data in Salesforce.
This role is responsible for other duties as assigned.
Basic Qualifications
High School Diploma, GED, or equivalent is required.
5+ years of experience in administrative support role(s) and/or related experience is required.
Education beyond high school may count toward experience.
Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.
Additional Qualifications and Skills
Requires a team player who can work with multiple groups within Executive Education and across HBS in a fast-paced, high-energy environment.
Ability to multitask and prioritize workload based on established strategic priorities.
Excellent interpersonal, verbal, and written communication skills.
Must be comfortable communicating with executives via phone, email, Zoom, and in-person meetings.
Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint and Word) and Salesforce preferred.
Prior experience in executive education or executive development is a plus.
Additional Information
This is a 40-hour/week, overtime-eligible position.
This is a hybrid position which we consider to be a combination of remote and onsite work at our Boston, MA based campus. Executive Education Marketing & Sales staff are expected to be onsite a minimum of 2 days per week and departments provide onsite coverage Monday - Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.
A cover letter is required to be considered for this opportunity.
Harvard Business School will not offer visa sponsorship for this opportunity.
Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here https://www.hbs.edu/employment.
About Us
Harvard Business School Mission: We educate leaders who make a difference in the world. HBS Executive Education brings together senior executives from the world's most influential organizations, resulting in unparalleled diversity. We achieve our mission by working closely with faculty to design and deliver over 130 open enrollment and custom programs to over 13,000 participants annually, from over 130 countries. Open enrollment programs range from a few days to a few weeks over a period of months, while custom engagements help largely Fortune 1000 companies implement strategic changes and build organizational capabilities. Most programs are delivered on the HBS campus, where Executive Education has nine dedicated classrooms and more than 500 dedicated bedrooms in three executive residences. To meet the diverse needs of our community, our programming now includes in-person, virtual, and blended options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; enrollment and admissions; and finance.
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
LinkedIn Recruiter Tag (for internal use only)
#LI-WB1
Department Office Location: USA - MA - Boston
Job Code: 403040 Coordinator II
Job Function: Faculty & Student Services, General Administration
Work Format: Hybrid (partially on-site, partially remote)
Sub Unit: ------------
Salary Grade: 055
Department: Executive Education
Union: 55 - Hvd Union Cler & Tech Workers
Time Status: Full-time
Pre-Employment Screening: Identity
Commitment to Equity Diversity Inclusion and Belonging: Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.
EOE Statement: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
