Posted in General Business about 6 hours ago.
Type: Full-Time
Location: Bloomfield, Connecticut
POSITION SUMMARY
Reporting to the VP of Horizontal Operations and Strategy, the Business Analytics Director will be responsible for leading critical analytical work necessary to move the Customer Experience and Operations Enablement (CX&OE) organization forward.
The role will lead a Business Analysis (BA) team within the CX&OE organization, working closely with Product, Technology and Operations, their team will deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases presentations that positively influence the outcomes of the opportunities at hand.
This role will work closely with the VP of Horizontal Operations and Strategy to help develop and evaluate execution of the strategic agenda, including multi-year strategic planning, developing business plans, securing funding for prioritized strategic initiatives, and coordinating strategic efforts with broader Enterprise business partners.
The BA roles will be highly visible within the leadership team of CX&OE, act as a dotted line member of their executive partner and be a critical partner to the organizations where the individual works closely.
Key accountabilities of this role include:
Customer operations strategy role to partner with CX&OE LT and business segments to design new servicing intent, technology solutions, strategy and future state operations Lead a team that builds analytical models to drive insights for the CX&OE business and their partners Deeply engage in the strategy for the partner organization, help lead major strategic projects and act as a key thought partner for both the executive and their direct reports
Primary Components
Key Qualifications
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 150,500 - 250,900 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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